Career opportunities at VillageMD and our operating companies

We’re a physician-led, patient-centric network committed to simplifying the complexities of health care and bringing a more connected kind of care.

And now we’re proud to say we’re part of the VillageMD family.

VillageMD, through its operating companies, provides high-quality, accessible health care services for individuals and communities across the United States, with primary, multispecialty, and urgent care providers serving patients in traditional practice settings, in patients’ homes and online appointments.

Committed to serving all patients and working with all payers, VillageMD consistently innovates value-based care, bringing integrated applications, population insights and staffing expertise to its owned and affiliated practices, ensuring high-quality care, better patient outcomes and a reduction in the total cost of care. Through Village Medical, Village Medical at Home, Summit Health, CityMD, Starling Physicians, Westmed, and other practices, VillageMD serves millions of patients throughout their lives, wherever and whenever they need care. Its dedicated workforce of more than 20,000 operates from 770 practice locations and 26 markets.

Why become a Villager?

When you work at VillageMD, or a VillageMD operating company, you are part of a compassionate community of people who work hard every day to make health care better for all. What makes us different is our village of supportive and inspiring peers who want a meaningful career with impact. The work we do is changing the lives of our patients, our communities, and each other. Together, we are creating better outcomes for all.

We’re reimagining health care with a primary care-led, value-based care model. Here, you will be part of a team delivering the care we want to see in the world. It is what drives us to knock down old barriers in health care because every patient, every person and every community deserves better care. Here, you will be at the center of our mission. Your voice will be heard, and you will feel empowered to do what’s best and right for our patients, communities, and each other. To learn more about VillageMD visit our corporate site VillageMD.com.

Job Description

The Access Center Manager is responsible for the oversight of Access Center operations and performance management of the Access Center supervisors. This individual will lead a team of Supervisors ensuring all protocols are followed, all performance metrics are met, optimizing workflows and processes, managing time and attendance, and providing mentorship and direction and collaborating with the markets supported.

Duties and Responsibilities

The primary duties, responsibilities, and expectations of an Access Center Manager are:

• Provide oversight, management, coaching, development, and evaluation of the performance of the Supervisors on an ongoing basis following applicable performance standards.
• Scheduling of all Supervisors to ensure proper shift coverage.
• Handling of escalated patient and site concerns. Creating action plans that are effective in solving business issues for the department.
• Create and deliver presentations to the Access Center Leadership team when necessary.
• Understanding key informatics and metrics and utilizing data appropriately to manage labor, key operational goals, and site staff KPIs.
• Monitors employee engagement and designs programs in partnership with the Access Center leadership to maintain high employee engagement.
• Liaison between site managers and the team regarding any issues that arise related to the individual site to identify issues and troubleshoot.
• Maintain and exceed department goals.
• Attend regular meetings with the Clinical managers to review performance and address any concerns.
• Coordinates and collaborates with the Access Center Leadership and recruitment team to ensure all staff hires and needs are up to date for Access Center.
• Assist in reporting on department metrics back to Access Center leadership regularly.
• Enforce and audit policies and procedures related to the flow of information and systems used.
• Monitor phone volume and assist with calls when necessary.

Qualifications

A candidate’s qualifications will include:

• A bachelor’s degree is preferred but not required.
• Minimum (3) Three years of experience as an Access/Call Center manager or comparable management experience.
• Strong and Clear communication skills.
• Working knowledge of EHR – Electronic Health Record system is a plus.
• Call center or appointment scheduling in a hospital environment experience is a must.
• Flexible with a full-time work schedule including weekends, rotating hours, and holidays.
• Ability to analyze, review trends, and create action plans to mitigate areas of opportunity.
• Must exhibit passion for outstanding results and compassion for those we work with and serve.
• Happy and positive thinking, able to project this attitude around others.
• Be willing to travel to clinical/Corporate locations, if needed.
• Comfortable with constructive feedback and counseling management

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.

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