Manager, Concierge Security – SMB

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a Manager, Concierge Security to be part of making this happen.  

About the Role

The Manager, Concierge Security is responsible for managing the people, processes, and services we deliver to customers.

As a Manager, Concierge Security you will:

• Be responsible for hiring, training, and leading large disperse teams of Concierge Engineers.
• Define internal processes and ensure they integrate across the broader organization.
• Implement the vision and mission set by executive leadership into the highest quality, scalable and consistent customer experience
• Collaborate across teams to deliver new security technology approaches and implementation of security solutions with a constant focus on automation
• Develop and report performance metrics that demonstrate business impact, operational efficiency, and risk reduction
• Work with Customer Success, R&D and Sales Operations to ensure the operations center has the proper tools and process to ensure the proper delivery of security services
• Drive requirements for innovation across our security stack to bring all our security relevant data together to allow for full situational awareness

We are looking for someone who has most of the following skills:

• Knowledgeable of technological trends and developments in the area of information security and risk management.
• Extensive expertise in many areas of security including governance, risk and compliance and a thorough understanding of cybersecurity frameworks, regulatory compliance requirements and data privacy initiatives
• Ability to rapidly analyze complex technical security threats and incident information to be able to communicate business-impacting risk to non-technical audiences
• Experience leading a team responsible for threat hunting, identifying control gaps, and managing multiple high priority in-flight incidents simultaneously
• Must be able to articulate information in presentation format in front of internal and external customers
• Deep technology experience across corporate and product technology environments and Cloud, including AWS and Azure
• Demonstrated success in delivering analysis and technology via a creative approach with the mindset of an adversary
• Bachelor’s degree in Information Systems, Computer Science or related field plus relevant cybersecurity certifications
• 3 + years experience leading Security Operations in a global organization with Cloud and SaaS products
• At least two years on security consulting experience
• 5+ years in Cybersecurity role

About Arctic Wolf 

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named a Great Place to Work – Canada (2021-2024), and on the list of Best Workplaces in Technology (2024) in Canada. As well as on Fortune’s Best Place to Work for Millennials (2023) and Top Technology Workplace (2024) lists.

Our Values 

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. 

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.  

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. 

All wolves receive compelling compensation and benefits packages, including: 

·       Equity for all employees

·       Flexible time off, paid volunteer days, and paid parental leave

·       Enhanced maternity leave and fertility support services

·       RRSP matching program

·       Robust Employee Assistance Program (EAP) for mental health services

·       Training and career development programs

 
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing [email protected]. 

Security Requirements 

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position.