Manager – IT Infrastructure – Bilingual (English & French)

VFS Global

Job title:

Manager – IT Infrastructure – Bilingual (English & French)

Company

VFS Global

Job description

VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, We are Hiring an IT Manager- Infrastructure to manage all IT related support at all VAC’s in globe (Based in Ottawa) with overall responsibility of the unit’s efficiency & productivity whilst ensuring compliance to all processes.Areas of responsibility and brief description

  • To undertake responsibility for IT support to business (Infra and App) for the respective region including Regional Roll outs, FMS, Application co-ordination, IT Operations etc.
  • To ensure overall responsibility for IT Applications support for the region
  • Overall IT Infrastructure and IT application support for the Region
  • Provide support analysis giving optimal solutions for support
  • Ensure highest uptime of applications and overall delivery of software solutions for new projects by working seamlessly with various IT members.
  • Management of IT Infrastructure of highest uptime
  • Support & overall delivery of software solutions for the region
  • Project management for various IT & business projects
  • Vendor management
  • IT & Project Budget preparations & tracking
  • Ensure control of IT budgets for the region & operate in innovative ways to ensure cost-effectiveness & also maintain standard of service
  • IT governance – Policy enforcement
  • Corporate IT function – Audit, quality assurance, documentation etc.
  • Manage the Internal reporting
  • Client Management (Internal) & overall support function
  • IT Procurement in co-ordination with central IT team and implementation
  • Judicious use of natural resources
  • Shall adhere to the environment health and safety policy/objectives and guidelines of the organization.

REQUIREMENTS
This is a full time with Health benefits. Not a remote role. Occasional travel to other Cities (Toronto, Montreal, Vancouver and Edmonton)Experience

  • Must have Education background in IT and 7-9 years of experience, having worked on End User IT Equipment setup and management including Windows 10, Windows 11, Group Policies, Security Compliance, Intune, SCCM/Microsoft Defender
  • Experience with IT Support calls tracking and documentation
  • Strong business communication skills and attention to detail, with emphasis on delivery timelines and expectation management
  • Ability to handle and resolving IT issues remotely and direct client facing
  • Experience in a start-up organization / project where end to end IT Scoping & implementation was executed (Infrastructure, custom developed application as well as packaged)
  • Ability to assess and handle Inventory management
  • Documentation skills including managing Standard Operating Procedures, Service Improvement measures.
  • Experience in handling multiple IT Projects and IT Set ups
  • Experience of working across multiple time zones and supporting multiple geographies will be advantageous.

Education: Minimum: BE – IT/MCA or global equivalent degree
Additional: Post graduate (MBA) or global equivalent degree, IT – Technical certification (GNIIT, Microsoft, ITIL, PMP, etc.)Knowledge & Key Skills:

  • Adaptability and presence of mind to handle complaints and escalations
  • Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
  • Knowledge of Networking – LAN/WAN
  • Internet Technology
  • Email systems – Microsoft Outlook

What’s in it for you?

  • Competitive salary rate (70,000 – 75000)
  • Opportunity to join a rapidly expanding company
  • On the job training to help you gain more experience
  • Relaxed environment with lots of responsibility
  • Health, Dental and vision is covered

Expected salary

Location

Ottawa, ON

Job date

Tue, 27 Aug 2024 01:25:27 GMT

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