manager, it service desk and infrastructure in irvine, California

manager, it service desk and infrastructure.

• irvine , california

• posted today

job details

summary

• $52 – $62 per hour

• temp to perm

• bachelor degree

• category computer and mathematical occupations

• reference1060563

job details

job summary:

We are seeking an experienced IT Service Desk and Operations Manager with a minimum of 7 years of experience in managing IT Service Desk or IT Operations. The ideal candidate will have extensive experience in managing and supervising IT Level 1 & 2 Support Teams and System Administrators. This role requires a blend of technical expertise, hands-on management, and exceptional communication skills to ensure the seamless operation of IT services across the organization.

location: IRVINE, California

job type: Contract

salary: $52 – 62 per hour

work hours: 8am to 4pm

education: Bachelors

responsibilities:

• Manage IT Service Desk and Operations:

• Oversee the daily operations of the IT Service Desk and IT Operations teams, ensuring high levels of performance and customer satisfaction.

• Manage IT Level 1 & 2 Support Teams and System Administrators.

• IT Service Management:

• Implement and manage IT Service Management practices, such as ITIL.

• Handle IT Incident, Problem, and Change Management processes.

• Ticketing Management:

• Manage IT ticketing systems, ensuring compliance with SLAs and effective escalation processes.

• Technical Environment Management:

• Oversee the management of both Windows and Mac IT environments.

• Support business and office applications.

• Telecommunication Systems:

• Support and manage Cisco Telephone Phone Systems.

• Data Centers and Networks:

• Manage IT data centers, servers, and networks.

• Ensure robust data backup and restoration processes.

• Conduct disaster recovery exercises.

• Asset Management:

• Oversee IT Service Catalog, Purchase, and Asset Management.

• Training and Onboarding:

• Conduct IT training sessions for employee onboarding and business applications.

• Vendor Management:

• Manage relationships with IT vendors.

• After-Hours Support:

• Provide after-hours support as needed.

• Customer Support:

• Deliver exceptional IT customer support experience.

qualifications:

• Experience level: Experienced

• Minimum 7 years of experience

• Education: Bachelors (required)

skills:

• Identity and Access Management (IAM) (7 years of experience is required)

• Windows (7 years of experience is required)

• MacOS (7 years of experience is required)

• ITIL (7 years of experience is required)Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.