Manager of Account Development (AIA)

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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The CGM will reporting to and support the Head of Regional Account Management (RAM) support MN. This person is responsible for RAM support to several Global clients and might well be asked to take on a Global CGM role downstream. The role is to oversee the successful execution of the client servicing model and strategy. The CGM is an innovative leader and strategic thinker with a focus on delivering value to GBT’s clients and growth to our business. They will work with the GCGM of the various accounts and have responsibility for the transient travel programme, ensuring initiatives are delivered, as well as maintaining and developing the client relationship. He/she will be part of a MN team. The role requires robust knowledge of the travel industry, and ideally a strong understanding of GBT’s products/solutions.

What you’ll be doing:

Service & Value Add

• Regular Cross functional collaboration with other GBT departments such as GSR, Finance, Technology etc

• Help support client Quarterly Planning Sessions (QPSs)

• Proactively recognize risks to the portfolio, identify an action plan and coordinate mitigating actions with Service Delivery Leaders.

• Maintain and share industry knowledge with client, especially key themes such as sustainable travel, mobile/digital tech and NDC.

• Identify and present Continuous Improvement & saving opportunities

• Identify any possible issue / service disruption and pro-actively work on a resolution plan

• Manage relationship with all client contacts involved in the travel and wider program.

• Ensure service delivery is as per contract, through KPI and SLA measurement

• Manage internal and external communications with regards GBT specific projects such as changes to client facing or back office IT system changes

• React to changing client needs and be prepared to flex to new projects

Revenue Growth

• As part of the revenue strategy, help support revenue & cost saving initiatives that help drive growth and profitability.

• Generate Premium Revenue through other non-transactional products & services

• Participate in product training and maintain knowledge

Positively influencing the key client decision makers through effective communication and strategic guidance.

HR and internal GBT processes

• People Performance Management where appropriate

• Participate in ESG Internal Training

• Complete regular compliance and risk training

What we need from you:

• Previous experience as global account/client management and/or proven people leadership

• Strong communication skills

• Fluent verbal and written business English is required

• Strong business and financial acumen & proven ability to drive results and achieve targets is required

• Strong influencing skills and change management ability

• Strategic account planning experience

• Ability to identify new business opportunities

• Proficient in MS Office & PowerPoint.

• Experience of Salesforce desirable

• Ability to work:

• within a global team & with emerging multi-cultural markets

• in a virtual environment

• on both day-to-day activity and long-term projects that may require creative solutions

• Flexibility on working hours

• Solid GBT network is advantageous

Location

United Kingdom

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!

Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)