Manager, Service Delivery – International – R06187-4121 in Chicago, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12149444 Invenergy drives
innovation in energy. Powered by decades of entrepreneurial experience
and unparalleled execution, we solve the energy challenges facing our
customers and communities. We provide power generation and storage
solutions at scale around the world to create a cleaner energy future.
We develop. We build. We own. We operate. We are Invenergy.

This position will be open for application for at least 3 calendar days
from the posting date. This position will remain open for application
based on business need, which may be before or after the 3-day posting
window.

Job Description

Manager, Service Delivery – International

About the Position

The Manager, Service Delivery – International is will serve as the lead
in facilitating the identification, definition, and delivery of IT
infrastructure and IT business services for existing and new business
lines and locations. In this highly visible role, you will lead a cross
functional team consisting of business stakeholders and IT staff (IT
Infrastructure, Service Desk, Information Security, and IT Business
Administration) using a mix of traditional project management
disciplines and Agile, Scrum-based practices. You will be responsible
for assisting in owning, guiding technology relationships and day to day
operations supporting a dynamic and growing organization. You will
ensure adherence to contractual obligations, conform to IT governance
standards, identify potential risks, and develop mitigation plans. This
role requires understanding the end-to-end technology service catalog,
standard IT Service Management frameworks, and IT operations. The ideal
candidate will leverage their skills to become a trusted partner,
consultant and technology generalist for the internal business units we
support. The individual will actively contribute to the success of the
overall IT Service Delivery program and provide tactical/operational
direction and demand management to enable alignment of business needs
with IT capabilities.

Responsibilities

• Aligning the IT priorities with the business plans and acting as an
  advisor to the business stakeholders for IT related topics
• Manage the overall planning, direction, coordination, execution,
  control and completion of IT Service Delivery needs
• Provide strong, proactive and assertive leadership for IT Service
  Delivery needs
• Provide delivery management oversight for IT Operations and support
  teams responsible for a wide array of IT technologies and functions
• Define, implement improvements and meet SLAs
• Builds and maintains strong business stakeholder relationships and
  participates in business owner meetings regarding performance to
  ensure customer satisfaction
• Serves as the primary point of contact for business stakeholders
  regarding overall and day-to-day service delivery
• Acting as an escalation point for the business stakeholders in case
  of IT service issues
• Regularly collecting feedback on satisfaction with key IT services
• Communication and alignment with business stakeholders on IT
  compliance and governance activities
• Responsible for the oversight of the technical components of the
  Managed Service relationship with application vendors
• Lead the preparation, obtain agreement and manage the IT budgets
  within the area of responsibility, in collaboration with IT Business
  Management, Operations, and Business Solutions
• Oversee the creation of deliverables including architecture and
  technical design
• Ensures that implementations and ongoing services are delivered on
  time and meet business requirements by maintaining tight control
  over the project schedule, risks, the scope of work and budget
• Ensures that perational teams and subcontractors maintain a clear
  understanding of the business needs and provides day-to-day advice
  and support
• Develop and drive a strategic vision and continuous improvement
  roadmap that optimizes architecture and system performance
  consistent with the strategy of the business
• Assist IT leadership with developing long-term technology roadmap,
  resource plans, and budgets
• Drives the simplification and standardization of shared IT services
  and applications
• Ensure proper implementation of global standards, policies and
  systems platforms
• Promotes the IT organization’s capabilities and works to strengthen
  the business value of the IT organization
• Establish and provide high-quality, informative written and verbal
  project communications, including status, dashboards and Service
  Delivery project updates
• Provide leadership and guidance including coaching, mentoring and
  evaluation with the end goal being optimum performance levels
• Onboard, coach and develop the team, creating a culture of
  innovation, collaboration and continual improvement
• Complete performance appraisals, take corrective action when
  appropriate, and participate in hiring decisions

Qualifications

Bachelors degree in information security, computer science, business,