Manager, Site Reliability Engineering (SRE)

Job title:

Manager, Site Reliability Engineering (SRE)

Company

Compass Group

Job description

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Why work with Compass Digital? We are a member of Compass Group North America the leading foodservice and support services company. We create remarkable customer experiences through the innovative design and development of technology products and services. Compass Digital began as an innovation startup and the team has since rapidly grown and now supports technology and innovation across all of North America. Compass digital is comprised of user experience designers, developers, data scientists, project managers, business analysts, marketers and technology implementation managers, all of whom look at the world from a human perspective to rethink what’s possible in the areas of technology innovation and consumer engagement within the foodservice and hospitality industries. Join us.Learn More About Us:Expectations:

• You have a voice, strong opinions but loosely held
• On-call escalation: Be part of our on-call escalation process.
• Hybrid working model and special occasional attendance and travel:

• Hybrid working model(1-2 days in office in Mississauga)
• Join us in the office in Mississauga 4-6 times a year for SRE and Engineering days.
• Travel: Expect to travel to Charlotte, North Carolina, our North American headquarter, for onboarding and future collaboration sessions

WHO WE ARE: Compass Digital is an organization that drives innovation for Compass Group NA, an $18 billion food hospitality organization. Compass Group serves over 3 billion meals per year in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more. As the innovation branch of Compass Group, We custom-build for fast-paced transformation at the intersection of hospitality and technology. We are focused on delivering the best experiences possible for their customers and consumers.WHAT WE DO: We are a team of high-performing problem solvers with the same vision: to drive the digital future in hospitality. As digital experts, they are focused on building a diverse set of products and solutions for their consumers. Our core products include mobile apps, self-serve kiosks, POS and delivery. We also invest in areas like AI, IoT and frictionless retail. We work with the “art of the possible” ideas, where we explore and develop the future of hospitality and technologyWhy Join Us?

• Work with cutting-edge technologies and solve challenging reliability problems in the hospitality space.
• Competitive compensation, annual bonus target, and comprehensive benefits package.
• Flexible work environment, including hybrid options if you live within a reasonable distance to our office in Mississauga.
• Horizontal and vertical growth opportunities – Compass Digital is part of the largest company you never heard of –
• Support for continuous learning, professional growth, and conference participation.

Job SummaryWe are seeking a Manager, Site Reliability Engineering (SRE) to lead and grow a team of four junior and intermediate-level SREs responsible for the reliability, scalability, and efficiency of our cloud infrastructure and services. In this role, you’ll champion operational excellence and cultivate an environment where continuous improvement thrives. If you are passionate about building high-performing, value delivering teams and improving the resilience of large-scale distributed systems, we want to hear from you!Now, if you were to come on board as our Manager, Site Reliability Engineer we’d ask you to do the following for us:

• Lead, mentor, and grow a team of Site Reliability Engineers, fostering a culture of ownership, collaboration, innovation, and continuous learning.
• Develop strong partnerships with Product and Quality Engineering teams, actively listening to their concerns and align on needs and priorities to ensure the reliability, scalability, and performance of services.
• Assist the team in introducing and refining SLOs (Service Level Objectives), SLIs (Service Level Indicators), and error budgets within the organization to improve service reliability and ownership.
• Automate operational tasks, including but not limited to service desk toil removal
• Facilitate improvements for the teams on-call processes, incident and team retrospectives, the teams SRE Days
• Ensure security, compliance, and cost-effectiveness of infrastructure and cloud resources. Help educate Product Engineering teams on the costs associated with developing technology products and services cloud natively. Provide insights into the cost profile of their technology portfolios, helping them understand the financial implications and optimize their cloud spending.

Think you have what it takes to be our Manager, Site Reliability Engineer? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:

• Bring diversity of thought, background, experience, and skill to the team.
• Embrace curiosity, willingness to learn, grow, contribute, share, and teach.
• Adaptability and willingness to evolve approaches to Observability and Infrastructure-As-Code.
• Document work and share it transparently with the team, Compass Digital, and the global SRE community.
• Thrive in a collaborative, high-energy environment, and build trust through accountability, integrity, and respect
• Experience working in high-scale, mission-critical production environments.
• Familiarity with FinOps for cloud cost optimization.
• You can talk code (don’t need you to write it, unless time permits and you want to) but you can ask critical questions
• Play devils advocate, play the customer persona when discussing work prioritization and break down, testing, coordination with supported partners, releasing and accompanying change into various environments with your team

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.

Expected salary

Location

Mississauga, ON

Job date

Fri, 07 Feb 2025 23:02:32 GMT

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