Manager, Software Support
Henry Schein One
Henry Schein One provides leading online dental practice management software to thousands of dental professionals. We are shaping the future of how millions of patients interact with their dental practice. We aim to solve tough, real-world problems by continuously innovating in the product space.At Henry Schein One UK we work with two dental practice management systems; EXACT (Software of Excellence) which is server-based and Dentally which provides cloud-based online dental practice management software that helps thousands of dental practices and professionals.At HSOne, our purpose is to make life better for dentists, practice managers, and patients around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they strive to improve how millions of patients interact with their dental practice.How you’ll make an impactAs Manager, Software Support, you will work as an integral part of our Support team to create an innovative, efficient, and future-proof support desk. Reporting to the Head of Operations and Support HS One UK, you’ll lead your own team, playing a pivotal role in executing our business and departmental strategies. You will ensure that our team leaders are challenged to generate and implement ideas, collaborating closely with our practices to get customers fully utilising the functionality of self-service options. This role demands leadership and the ability to motivate your team to achieve various targets such as chat goals, customer satisfaction, NPS, and retention.What you’ll do
Once a month, you’ll convene at the Gillingham office for two consecutive days to collaborate with the team. Every two weeks, you’ll engage in international team calls with colleagues from Australia and Canada. Additionally, you may attend trade shows to deliver presentations and demonstrations if required.What you’ll bring with you
Benefits we offer
Diversity at Henry Schein OneDiversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.Our Shared ValuesConsistently live and demonstrate Henry Schein One core values:
We are a leading provider of dental technology solutions, and we are committed to developing innovative products and services that help dental professionals deliver the best possible care to their patients.If you are passionate about dental technology and want to be part of a team that is making a difference, then Henry Schein One is the place for you. We offer a variety of career opportunities, from software development to customer support. We are always looking for talented and motivated individuals to join our team.Together, we can change the future of dental care.Here are some of the ways we are changing the future of dental technology:
We are just getting started. We are committed to changing the future of dental care, and we need your help. Join us and be part of the team that is making a difference.
United Kingdom
Fri, 21 Jun 2024 03:51:47 GMT
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