Manager, Technology Service Delivery in Denver, Colorado

Invenergy drives innovation in energy. Powered by decades of entrepreneurial
experience and unparalleled execution, we solve the energy challenges facing
our customers and communities. We provide power generation and storage
solutions at scale around the world to create a cleaner energy future. We
develop. We build. We own. We operate. We are Invenergy.

This position will be open for application for at least 3 calendar days from
the posting date. This position will remain open for application based on
business need, which may be before or after the 3-day posting window.

Job Description

About the Position
The Manager, Service Delivery is will serve as the lead in facilitating the
identification, definition, and delivery of IT infrastructure and IT
business services for existing and new business lines and locations. In this
highly visible role, you will lead a cross functional team consisting of
business stakeholders and IT staff (IT Infrastructure, Service Desk,
Information Security, and IT Business Administration) using a mix of
traditional project management disciplines and Agile, Scrum-based practices.
You will be responsible for assisting in owning, guiding technology
relationships and day to day operations supporting a dynamic and growing
organization. You will ensure adherence to contractual obligations, conform
to IT governance standards, identify potential risks, and develop
mitigation plans. This role requires understanding the end-to-end technology
service catalog, standard IT Service Management frameworks, and IT
operations. The ideal candidate will leverage their skills to become a trusted
partner, consultant and technology generalist for the internal business
units we support. The individual will actively contribute to the success of
the overall IT Service Delivery program and provide tactical/operational
direction and demand management to enable alignment of business needs with IT
c

Responsibilities

• Aligning the IT priorities with the business plans and acting as an advisor
  to the business stakeholders for IT related topics
• Manage the overall planning, direction, coordination, execution,
  control and completion of IT Service Delivery needs
• Provide strong, proactive and assertive leadership for IT Service
  Delivery needs
• Provide delivery management oversight for IT Operations and support teams
  responsible for a wide array of IT technologies and functions
• Define, implement improvements and meet SLAs
• Builds and maintains strong business stakeholder relationships and
  participates in business owner meetings regarding performance to ensure
  customer satisfaction
• Serves as the primary point of contact for business stakeholders regarding
  overall and day-to-day service delivery
• Acting as an escalation point for the business stakeholders in case of IT
  service issues
• Regularly collecting feedback on satisfaction with key IT services
• Communication and alignment with business stakeholders on IT compliance and
  governance activities
• Responsible for the oversight of the technical components of the Managed
  Service relationship with application vendors
• Lead the preparation, obtain agreement and manage the IT budgets within
  the area of responsibility, in collaboration with IT Business Management,
  Operations, and Business Solutions
• Oversee the creation of deliverables including architecture and technical
  design
• Ensures that implementations and ongoing services are delivered on time and
  meet business requirements by maintaining tight control over the project
  schedule, risks, the scope of work and budget
• Ensures that operational teams and subcontractors maintain a clear
  understanding of the business needs and provides day-to-day advice and support
• Develop and drive a strategic vision and continuous improvement roadmap
  that optimizes architecture and system performance consistent with the
  strategy of the business
• Assist IT leadershi with developing long-term technology roadmap,
  resource plans, and budgets
• Drives the simplification and standardization of shared IT services and
  applications
• Ensure proper implementation of global standards, policies and systems
  platforms
• Promotes the IT organization’s capabilities and works to strengthen the
  business value of the IT organization
• Establish and provide high-quality, informative written and verbal
  project communications, including status, dashboards and Service Delivery
  project updates
• Provide leadership and guidance including coaching, mentoring and
  evaluation with the end goal being optimum performance levels
• Onboard, coach and develop the team, creating a culture of
  innovation, collaboration and continual improvement
• Complete performance appraisals, take corrective action when
  appropriate, and participate in hiring decisions

Qualifications

• Bachelors degree in information security, computer science,
  business, or related field
• 5+ years’ overall IT experience with significant experience in
  global, enterprise corporate IT
• Ability to manage multiple concurrent projects, activities and tasks
  under time constraints
• Ability to interface with executives and stakeholders regarding issues of
  project scope and status
• Demonstrated ability to solve problems, determine appropriate actions
  and complete projects with minimal direction
• Experience with IT vendor relationship management and oversight