Manager, Technology Service Delivery – R08395-4121 in Chicago, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12251088 Invenergy drives
innovation in energy. Powered by decades of entrepreneurial experience
and unparalleled execution, we solve the energy challenges facing our
customers and communities. We provide power generation and storage
solutions at scale around the world to create a cleaner energy future.
We develop. We build. We own. We operate. We are Invenergy.

Job Description

About the Position

The Manager, Service Delivery is will serve as the lead in facilitating
the identification, definition, and delivery of IT infrastructure and IT
business services for existing and new business lines and locations. In
this highly visible role, you will lead a cross functional team
consisting of business stakeholders and IT staff (IT Infrastructure,
Service Desk, Information Security, and IT Business Administration)
using a mix of traditional project management disciplines and Agile,
Scrum-based practices. You will be responsible for assisting in owning,
guiding technology relationships and day to day operations supporting a
dynamic and growing organization. You will ensure adherence to
contractual obligations, conform to IT governance standards, identify
potential risks, and develop mitigation plans. This role requires
understanding the end-to-end technology service catalog, standard IT
Service Management frameworks, and IT operations. The ideal candidate
will leverage their skills to become a trusted partner, consultant and
technology generalist for the internal business units we support. The
individual will actively contribute to the success of the overall IT
Service Delivery program and provide tactical/operational direction and
demand management to enable alignment of business needs with IT
capabilities.

Responsibilities

• Aligning the IT priorities with the business plans and acting as an
  advisor to the business stakeholders for IT related topics
• Manage the overall planning, direction, coordination, execution,
  control and completion of IT Service Delivery needs
• Provide strong, proactive and assertive leadership for IT Service
  Delivery needs
• Provide delivery management oversight for IT Operations and support
  teams responsible for a wide array of IT technologies and functions
• Define, implement improvements and meet SLAs
• Builds and maintains strong business stakeholder relationships and
  participates in business owner meetings regarding performance to
  ensure customer satisfaction
• Serves as the primary point of contact for business stakeholders
  regarding overall and day-to-day service delivery
• Acting as an escalation point for the business stakeholders in case
  of IT service issues
• Regularly collecting feedback on satisfaction with key IT services
• Communication and alignment with business stakeholders on IT
  compliance and governance activities
• Responsible for the oversight of the technical components of the
  Managed Service relationship with application vendors
• Lead the preparation, obtain agreement and manage the IT budgets
  within the area of responsibility, in collaboration with IT Business
  Management, Operations, and Business Solutions
• Oversee the creation of deliverables including architecture and
  technical design
• Ensures that implementations and ongoing services are delivered on
  time and meet business requirements by maintaining tight control
  over the project schedule, risks, the scope of work and budget
• Ensures that operational teams and subcontractors maintain a clear
  understanding of the business needs and provides day-to-day advice
  and support
• Develop and drive a strategic vision and continuous improvement
  roadmap that optimizes architecture and system performance
  consist nt with the strategy of the business
• Assist IT leadership with developing long-term technology roadmap,
  resource plans, and budgets
• Drives the simplification and standardization of shared IT services
  and applications
• Ensure proper implementation of global standards, policies and
  systems platforms
• Promotes the IT organization’s capabilities and works to strengthen
  the business value of the IT organization
• Establish and provide high-quality, informative written and verbal
  project communications, including status, dashboards and Service
  Delivery project updates
• Provide leadership and guidance including coaching, mentoring and
  evaluation with the end goal being optimum performance levels
• Onboard, coach and develop the team, creating a culture of
  innovation, collaboration and continual improvement
• Complete performance appraisals, take corrective action when
  appropriate, and participate in hiring decisions

Qualifications

Bachelors degree in information security, computer science, business, or
related field

5+ years’ overall IT experience with significant experience in global,
enterprise corporate IT

Ability to manage multiple concurrent projects, activities and tasks
under time constraints

Ability to interface with executives a