Manager, User Experience and Design

Job title:

Manager, User Experience and Design

Company

Porter Airlines

Job description

Job Summary:Porter Airlines is looking for an experienced design leader with expertise in accessible and inclusive experience design and a passion for creating exceptional digital products. The role of Manager, User Experience and Design reports to the Director, Digital CX Solutions and leads a team of multi-disciplinary design practitioners, and is ultimately responsible for user experience across all of our digital touch points.You are an ideal candidate if you are comfortable setting and executing a vision for user experience, contributing to product strategy at a high level, bringing together the collective creativity and solutioning power of stakeholders across the organization, driving buy-in and alignment, and partnering with Product Management, Technology, and Solutions Delivery to execute towards that vision and strategy. You are also comfortable rolling up your sleeves, supporting the Digital Design team with whatever is required when necessary. You advocate for the team and support the growth of our design team members.If you thrive in a fast-paced environment and are interested in the opportunity to own the end-to-end design of engaging, enjoyable experiences that delight our airline travellers, we’d love to talk. We are building a world-class design practice and would like you to be a part of it.Who you are

• You are passionate about design and about people.
• You lead by example, inspire collaboration and foster a safe and inclusive work environment for all.
• You communicate with honesty and kindness and create the space for others to do the same. You don’t take yourself too seriously.
• You are organized and analytical and possess a strong business acumen.
• You love solving problems and thrive under pressure.
• You’re a strong strategic thinker, who takes a creative approach to solving Design Ops challenges.
• You’re savvy at connecting the dots and have a knack for details, but never lose sight of the big picture.
• You go beyond what is asked and constantly challenge yourself.
• You are a life-time learner who supports learning in others and seeks opportunities to introduce new methods to amplify design’s value and impact at scale.

Duties & Responsibilities:

• Oversee, grow and evolve the Digital Design team.
• Delegate and manage UX deliverables and facilitate design reviews and retros.
• Maintain accountability for the overall quality of UX/UI design work.
• Set and own a comprehensive UX/UI design strategy.
• Shape, drive and document design standards, enhancing design processes and workflows.
• Lead the governance, evolution, and adoption of a comprehensive design system, collaborating with cross-functional teams to ensure consistency, efficiency, and scalability across digital products and platforms.
• Ensure smooth delivery of high quality deliverables across multiple projects at any given time, providing oversight and guidance while empowering team members.
• Work closely with the Digital Team Leads to identify process gaps and opportunities along with driving efficiencies and productivity within the team.
• Advocate for the Digital Design Team and support team members to do their best work.
• Provide thoughtful feedback, guidance, support, and encouragement to designers.
• Provide ongoing mentorship and coaching to the Design Leads to support their professional development.
• Raise awareness and drive digital accessibility literacy across the organization, in partnership with other accessibility advocates, ensuring that all new experiences are at the required level of compliance.
• Be a key contributor to the UX Design and Research Practice and act as a thought leader within the organization.
• Present design solutions to senior business stakeholders with the ability to rationalize ideas using qualitative or quantitative data.
• Guide the direction for discovery, research and data synthesis to identify critical user insights and develop hypotheses to design effective and enjoyable experiences.
• Work closely with cross functional partners to accurately scope and define complex projects while acting as a champion for the needs of the customer.
• Collaborate broadly with product owners, solutions delivery team and technology on improving project delivery processes and removing blockers that stand in the way of delivering projects on time.
• Provide up to date visibility into current projects, team utilization, project health and priorities to senior leadership.
• Communicate professionally and purposefully with stakeholders across the organization to continuously improve UX adoption, support, and understanding.
• Develop a comprehensive understanding of our products and services.
• Promote a culture of innovation and teamwork.
• Recruit, hire, manage and mentor top digital UX/UI designers. Develop relationships with design agencies and independent contractors.
• Maintain up-to-date knowledge of consumer trends, competitors, and end-user feedback and experiences with products.
• Active participation in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operation; understand comply and promote the Company Safety Policy.

Behavioural Competencies:Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.Teamwork: Working collaboratively with others to achieve organizational goals.Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.People Leadership: Assuming a leadership role in helping others achieve excellent results.Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond. Qualifications:

• Bachelor degree in Design (e.g., HCI, Interaction, Graphic, Visual Communications, Product, Industrial) or a related field or equivalent experience.
• Minimum 5 years professional experience in a design leadership role and demonstrated ability to lead and inspire a high-performing design team.
• Experience working with key stakeholders to frame and scale design solutions for web and mobile applications/platforms.
• Excellent communication skills, ability to work collaboratively with cross-functional teams, and effectively communicate design ideas and concepts to stakeholders.
• Knowledge of accessibility best practices.
• Ability to identify and clearly define problems.
• Ability to work well under pressure, manage multiple projects simultaneously, and meet tight deadlines.

Company Description:Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit or follow @porterairlines on Instagram, Facebook and Twitter.

Expected salary

Location

Toronto, ON

Job date

Thu, 15 Aug 2024 00:25:55 GMT

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