Marketing and Transformation Business Analyst

Job title:

Marketing and Transformation Business Analyst

Company

Nationwide

Job description

This is an exciting opportunity to work within the Customer, Brand & Engagement (CBE) function, specifically in the LRM (Legal, Regulatory & Mandatory Comms) and Capability department. We’re on a journey to reimagine and reinvest in the technology, processes, and channels available to us across the function to deliver outstanding experiences for our customers. Our key focus is building a brand-new platform that enables our colleagues to send best-in-class LRM communications. This covers a broad range of areas; including how those comms are designed, governed, reconciled, and optimised for our audiences.Collaboration with stakeholders will be key in this role and some travel will be required between Swindon and Bournemouth for wider team meetings.At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Swindon or Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to .If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.What you’ll be doingNo two days will be the same in this role, you’ll have the chance to engage with stakeholders from various different areas of the business, from technology right the way through to risk. You’ll be pivotal in helping us gather requirements and process pain points from across these different teams – presenting them into large projects to help shape our change roadmap. There will also plenty of opportunities to get hands-on and improve these platforms yourself, as we uplift our capability within the team to make changes and improvements into our workflows and processes directly. The nature of this role makes it great for people looking for development opportunities.This role will be part of a small team who are all passionate about personal development.

• You’ll be comfortable working with others – building strong relationships and stakeholder engagement is a critical part to succeeding in this role.
• Methodical with a good eye for detail – able to quickly pin-point requirements and uncover areas to drive value.
• You’ll be someone that is curious about how processes work, using logic and problem solving to look for different ways to improve them that others may not have noticed.
• A willingness to challenge the norm, push the boundaries and learn new areas. You’ll enjoy a challenge, finding innovative and practical solutions to problems is something that energises you.
• Able to take complex and detailed information and translate this into easy-to-understand information for a wide range of stakeholders.
• You’ll be a self-starter who loves taking on a new challenge.

About youWe are looking for someone that has:

• Experience of working on business change projects, with a thorough understanding of planning, creating roadmaps, risk management, governance and business readiness activities
• Experience of taking complex problem statements and requirements from a wide range of stakeholders and turning them into simple, easy to understand requirements
• Experience of finding ways to improve daily processes for teams, making work more efficient and standardising them
• An interest in working with technology and tools, both AI and non-AI to help improve and make processes more effective and efficient whilst adhering to Nationwide’s Risk policies

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight – This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better – This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done – This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.The extras you’ll getThere are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

What makes us differentNationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.What to do nextIf this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.Please note that should you be successful in securing this role the job title on our internal systems will be Marketing and Corporate Affairs Consultant#LI-POST

Expected salary

Location

Bournemouth – Swindon

Job date

Tue, 04 Mar 2025 03:03:10 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.