Medical Assistant I – Call Center

Job title:

Medical Assistant I – Call Center

Company

UPMC

Job description

UPMC Altoona Regional Health System is hiring a full-time Medical Assistant I – Call Center. This role will work Monday – Friday 8 am – 4:30 pm. Upon completion of the training period, this position would have the option to work from home 50% of the time.This position answers all incoming phone calls in the call center and respond to the patient with the physicians answers.Responsibilities:

• Follows OSHA recommendations regarding housekeeping duties.
• Handles incoming calls from patients regarding illness, requests for medications/refills etc.; documents information per policy and procedure. Information is then forwarded to appropriate physician.
• Documents appropriately.
• Calls for reports, as needed, from facilities and getting them to the departments necessary to make them available to the providers.
• Handles outgoing calls to patients with the responses from the providers, including calling or faxing prescriptions.
• Gives patients complete information regarding any test or procedures being performed, including any preparation requirements.
• Handles the emails from patients and the responses back from the providers.
• Schedule, by telephone, appointments for patients as requested by incoming calls from patients or providers. Must follow parameters listed by each physician.
• Occasionally schedules physician referrals, and lab and diagnostic studies done at the hospital and other facilities.
• Handles incoming and outgoing faxes to and from facilities and pharmacies.

• Graduate of an approved medical assisting program.
• Six months related experience preferred.
• Must have the ability to communicate with patients; listening to symptoms/complaints and effectively give patients instructions and explaining procedures.
• Must have the ability to relay information to co-workers and physicians

Licensure, Certifications, and Clearances: * Advanced Cardiac Life Support (ACLS) OR Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)UPMC is an Equal Opportunity Employer/Disability/Veteran

Expected salary

Location

Altoona, PA

Job date

Thu, 05 Dec 2024 06:58:01 GMT

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