Medical Office Assistant.Non-Certified

Job title:

Medical Office Assistant.Non-Certified

Company

Tulane University

Job description

The Medical Office Assistant functions as the Patient Liaison, performing a variety of clinical, clerical, and administrative functions. The Medical Office Assistant ensures timely response to phone calls from patients, patient families and referring physicians; serves to prioritize nature of phone calls and assesses insurance status; arranges for reminder calls for patients and coordinates patient scheduling for the physicians at the clinic inclusive of medical diagnostic tests; provides necessary office files and requests outside medical records; ensures emergency phone calls are directed to the appropriate physician immediately; participates in patient satisfaction, quality of care and marketing surveys; and interfaces the office staff in terms of cross-coverage when someone is away. The Medical Office Assistant is also responsible for collecting co-pays, ensuring completion of physician referrals, verifying insurance eligibility and benefits, obtaining authorizations for office procedures, medications, and diagnostic imaging. Clinical duties include, but are not limited to, triaging patients, collecting medical information, recording vital signs (blood pressure, pulse, and weight), and assisting providers during procedures. Additional responsibilities will include maintaining the stock room and the physical environment of the exam and procedure rooms.
Required Knowledge, Skills, and Abilities

• Working knowledge of insurance pre-certification, reimbursement, and denial processes

• Familiarity with Medicare, Medicaid, and commercial payers

• Understands how the referral team integrates with others to accomplish team objectives

• Acts as an informal resource for referral team members with less experience

• Work impacts the quality and timeliness and effectiveness of the referral team; uses discretion to modify work practices and processes to achieve results or improve efficiency

• General knowledge of office equipment: fax, copier, multi-line phone system, voicemail

• Knowledge of Microsoft Word and Excel

• Strong customer service/patient relation skills

• Ability to establish priorities and interact professionally with individuals

• In depth knowledge of good clinical practices as set forth by federal regulations.

• Ability to work in a fast-paced environment and patient-centered atmosphere.

SPECIAL REQUIRED ABILITY FOR INCUMBENTS WHO HAVE CONTACT OR EXPOSURE TO ANIMALS OR ANIMAL TISSUES:Ability to complete and pass successfully the required occupational health screening referenced in the University’s Animal Handler Health Surveillance Program on an annual basis.REQUIRED BACKGROUND CHECK, PHYSICAL, AND DRUG SCREENING FOR INCUMBENTS WHO HAVE CONTACT OR EXPOSURE TO ANIMALS OR ANIMAL TISSUES:Selected candidates must complete and pass a background check and an occupational health screening as a condition of employment. For identified jobs, a drug screening will also be required. The background investigation required occupational health screening, and any required drug screening will be conducted after a conditional employment offer has been extended.Required Education and/or Experience

• High School Diploma or equivalent

• Two years of clerical/administrative medical office experience

Preferred Qualifications

• Working knowledge of Microsoft Office

• Familiarity with electronic medical records

• Some knowledge of medical terminology

• Prior experience in an Orthopaedic or Physical Therapy practice

How To Apply
Please Note: Depending on your role and the department in which you work, you may be expected to adhere to COVID-19 requirements, such as vaccinations and booster shots.Click “Apply Now” to apply for this job.Tulane University is committed to creating a community and culture that foster a sense of belonging for all. We are a recognized employer and educator valuing AA/EEO, Protected Veterans, and Individuals with Disabilities. We encourage all qualified candidates to apply. We are intentionally seeking candidates who are committed to fostering equity, diversity, and inclusion in support of Tulane’sTulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact the Office of Human Resources & Institutional Equity by phone at 504-865-4748 or emailTulane offers a variety of options to enhance your health and well-being so that you may enjoy more out of life now and in the future. Learn more about , as well as our . See our to learn more about our hiring process and what to expect.

Expected salary

Location

New Orleans, LA

Job date

Fri, 20 Sep 2024 02:46:30 GMT

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