Member Service Representative

Job title:

Member Service Representative

Company

Planet Fitness

Job description

he Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:

• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.JOIN THE CLUB.Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.(if you already have a resume on Indeed)Or apply here.

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First Name*Last Name*Email*Phone*Yes, Text Me!For the fastest response to interviews & follow-ups. Opt-out anytime.Let Us Text You!Texting increases your chance for an interview. Texts for this job only. Opt-out anytime.Enter number to receive text messages LocationAddress*CityStatesZIP CodeResume/CV*NameUpload FileOrCover LetterNameUpload FileOrRecent Job TitleRecent EmployerAre you CPR/AED certified?*Do you have reliable transportation?*Are you willing to work weekend shifts?*How many years of Customer Service experience do you have?*U.S. Equal Opportunity Employment Information (Completion is voluntary)We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.GenderRace/EthnicityI was referred to this position by a current employeeWho referred you?EARN RAVE REVIEWSOur customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB:p
Give it up for Brett, a Certified Trainer in Hampton Township, PA. Not only is he a motivating trainer, he’s an inspiration to never give up. After being diagnosed with MS, Brett kept working toward his goals and didn’t let the disease stop him. He says it best: “As I continue my job here at Planet Fitness, I cannot wait to see what new people I get to train, the lives I get to change, and show everyone that no matter what, don’t ever quit on yourself.\”
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“,”name”:”Brett”,”title”:null,”location”:”Hampton Township, PA”,”avatar”:”https://d2zpdrfrohaf9r.cloudfront.net/system/images/556114/original/gold1.png”},{“testimonial”:”
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You know that you have fans when a member nominates you 6 months in a row! Congrats to Golden Thumb winner D.J. from Dartmouth, MA for his helpfulness, kind attitude, and positivity.
/p
“,”name”:”D.J.”,”title”:null,”location”:”Dartmouth, MA”,”avatar”:”https://d2zpdrfrohaf9r.cloudfront.net/system/images/556115/original/gold2.png”},{“testimonial”:”
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Congratulations to Shelby, Assistant Manager of the Fort Wayne, IN club! The Golden Thumb goes to you for your constant encouragement and positive spirit. Thank you for always going the extra mile for your members; the pride you have in your club truly goes above and beyond!
/p
“,”name”:”Shelby”,”title”:null,”location”:”Fort Wayne, IN”,”avatar”:”https://d2zpdrfrohaf9r.cloudfront.net/system/images/556116/original/gold3.png”},{“testimonial”:”
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Who’s that swinging in?! A gymnast? A plane? No, it’s Golden Thumb winner Kyle, a trainer at the Natrona Heights, PA gym. Kyle is known for his words of encouragement, spectacular training plans, and routine improvement. Kyle’s number one fan says his routines and training plans helped him lose 86lbs!
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“,”name”:”Kyle”,”title”:null,”location”:”Natrona Heights, PA”,”avatar”:”https://d2zpdrfrohaf9r.cloudfront.net/system/images/556118/original/gold4.png”}],”highlightColor”:”#762b85″}” />

Expected salary

Location

Harrison, OH

Job date

Thu, 05 Sep 2024 22:53:56 GMT

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