Mgr, Candidate Care , Workforce Solutions, Amazon Candidate Connection Services
Amazon
DESCRIPTIONThis is an in-person role, located in Tempe, AZ.Amazon’s Candidate Connection Services (WFS) team is looking for a talented Area Manager to help lead our call center operations and drive performance with our associates. A successful candidate will be able to work efficiently and independently in a fast-paced environment, communicate clearly and effectively, manage high volumes of tasks and projects, react with appropriate urgency to situations that require a turnaround, think creatively and strategically, exercise strong judgment and be proactive and innovative in solving problems that affect customers. The candidate will also be customer-service oriented removing barriers in hiring process and should have great people management skills.If you have relentless desire to drive process improvement and lead a team of exceptionally driven, customer-obsessed associates, all while analyzing systemic issues and implementing solutions to challenging problems, we have the career you are looking for!Key job responsibilities
People Management:
Operations Management:
BASIC QUALIFICATIONS– Bachelor’s degree, or 2+ years of Amazon (blue badge/FTE) experience
– 1+ years of leading a team with experience in hiring and developing talent experience
– 1+ years of manager in contact center or similar frontline operation experience
– Experience using PeopleSoft, Oracle, SAP, ADP or other HR management and Payroll systems as well as call center applications
– Knowledge of Microsoft Office products and applications (especially Excel) at an advanced levelPREFERRED QUALIFICATIONS– 2+ years of HR Generalist or HR Specialist in a corporate environment experience
– 2+ years of using case management system, reviewing cases, determining appropriate processes and policies that apply to a specific situation, and resolving a case or establishing/executing a case management plan experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Tempe, AZ
Sun, 11 Aug 2024 05:00:14 GMT
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