NorthwesTel
Job title:
Network Ops Control Centre Technician
Company
NorthwesTel
Job description
Description :Reporting to the Director, Business Transformation with direction from the Project Steering Committee and Sponsor, this role is responsible for leading complex, cross-functional projects and programs that drive business and technology transformation. The Senior Project Manager oversees project planning, execution, and governance, ensuring delivery within scope, budget, and timeline while proactively managing risks and dependencies. This role builds strong relationships with executives, business units, and technical teams, aligning stakeholders and ensuring seamless integration of business and system changes. Responsibilities include budget management, project tracking, and mentoring project team members, ensuring operational readiness and long-term success.Employment EquityNorthwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.Specific AccountabilitiesManages, controls, and maintains Northwestel network assets by monitoring surveillance systems, personnel movement, issues system clearances and planned releases following established guidelines.Interfaces with connecting carriers on all facility failuresPrepares, distributes and updates network trouble tickets, enters and updates all facilities information. Prepares and distributes reports as required.Analyze trouble patterns generated by digital switching systems, Frame Relay Networks, IP Networks and various Transport equipment related to service delivery, operations and maintenance.Compile, analyze and generate statistical reports on a daily, weekly and monthly basis.Interface with Corporate Security, Environmental Action Committee, Service Desk and Change Management provide details and analysis where required.Provision and administer Operations Support Centre SurveillanceInitial testing on Private Wire, Frame Relay, and IP related servicesShift work will be required with this position.Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.Knowledge and Skills RequiredGraduate of a 2-year telecommunications or IT electronics programAbility to analyze data and form conclusions using data from a wide range of data sources.Knowledge of SNMP, Frame Relay, ATM and TCP/IP concepts and protocols, and the ability to use standard computer word processing and database programs.Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).Ability to work effectively as a member of a team with a broad range of duties.Possess excellent English written/verbal communication skills.Ability to provide excellent customer serviceAs part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fitWhat We Offer YouHealth & Wellness Benefits, Pension Plan, DiscountsTeam Incentive BonusPaid Vacation with a Vacation Travel AllowanceWork-Life BalanceCommunity InvolvementClosingApplications will be reviewed as they are submitted. Posting will remain active until the position is filled.As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.Skills : Decision-Making: Some Knowledge
Customer Service: Advanced
Troubleshooting: Advanced
Network Topologies: Some Knowledge
Transmission Systems: Intermediate
FTTH: Intermediate
DMS: Intermediate
Critical Thinking: Intermediate
CS2K: Some Knowledge
CCS7: IntermediateBehaviors : Dedicated: Devoted to a task or purpose with loyalty or integrity
Thought Provoking: Capable of making others think deeply on a subject
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a groupMotivation : Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Financial: Inspired to perform well by monetary reimbursement
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organizationEducation : BachelorsLicences & certifications ITIL
CCNA
Expected salary
Location
Yellowknife, NT
Job date
Sun, 09 Mar 2025 07:02:59 GMT
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