Network & Support Specialist

Job title:

Network & Support Specialist

Company

Read Jones Christoffersen

Job description

Description :RJC is an employee-owned engineering firm with over 600 employees in 16 offices across Canada and the United States. Recognized as an exceptional workplace, we mentor the next generation of Canada’s ‘best and brightest’ engineers and technologists. With offices and expertise across Canada, we challenge our people to push technical boundaries and provide leadership in our fields of practice, while providing services for clients and projects nationwideWe believe in taking care of our people and help them realize their full potential. RJC offers the opportunity to work in an engaging fast-paced team environment where you will work on exciting and challenging projects, discover new and developing technologies, practices and techniques and where you will flourish in a culture of continuous learning and collaboration. Working under the guidance of leading technical specialists who broadly share their expertise, you will get to fine tune your skills and cultivate your expertise while being given the opportunity to pursue your professional goals.CANDIDATE PROFILE:Reporting to the Senior Technical Services Lead, the Network & Support Specialist is responsible for maintaining and troubleshooting the company’s network and providing technical support to end-users. The successful candidate is customer service focused, displays excellent communication skills, and has a strong ability for analytical problem solving.Please note that this role is required to be on-site 5 days a week at our Calgary office.KEY RESPONSIBILITIES
Duties include, but are not limited to:
 Provide front line support and problem resolution for 70+ employees in the Calgary and surrounding offices
 Monitor ServiceDesk ticketing system and offer remote support to approximately 650 employees across Canada
 Onboarding & Offboarding of staff including workstation setup, account creation, account closeout, etc.
 Create and maintain technical documentationPROFESSIONAL QUALIFICATIONS
Education:
 Diploma or Degree in IT-related studies from, or equivalent experience
 Microsoft/Networking Certifications an assetExperience:
 2+ years of relevant experience
 Experience supporting CAD or Engineering software an asset
 Experience supporting a large number of users in a fast-paced environment ExperienceSkills:
 Microsoft desktop and server operating systems
 Microsoft Cloud (Office 365, Azure AD, Exchange Online, Intune)
 Networking (TCP, DNS, subnets, VPN, Wireless)
 Knowledge of Active Directory, Group Policies
 Experience troubleshooting devices (tablets, smartphones, printers, laptops, etc.).
 Knowledge of imaging procedures and tools
 Self-starter that works efficiently as part of a team and independently
 Ability to interact professionally with all levels of business personnel and build strong working relationships
 Analytical problem solving ability
 Excellent verbal and written communication skills
 Customer-focused mindset
 Enthusiasm for technologyAre you someone who exhibits our core attributes? Creative Mindset – provide new and diverse ideas
 Proactive Approach – take initiative and seek opportunities for growth
 Supportive Teamwork – promote an inclusive and respectful work environment and culture
 Trusted Advice – demonstrate integrity
 Lead With Purpose – empower, develop and support others to reach their full potentialWhat can we offer you? An inspiring workplace that supports its people and recognizes great work
 Stimulating, challenging projects and development opportunities to help you grow your skills and career
 Being part of a supportive and inclusive network of people that help each other reach their goals
 A comprehensive financial rewards program that recognizes your success, including eligibility for a performance-based bonus and share ownership program
 An extensive and generous benefits package including a $1000 Health Care Spending Account
 Maternity and Parental Leave Top-up Program
 Investing in your future, opportunity to become part of an employee-owned organization and eligible for RJC’s matching Retirement Registered Saving Plan (RRSP)Attention Staffing & Recruitment Agencies: RJC Engineers, will not pay fees for recruitment activities related to the hiring of a candidate unless a written service agreement has been established between a duly authorized representative of our Corporate Human Resources department and the recruitment/placement firm. In addition, to qualify for recruitment fees, all candidate resumes must be submitted to RJC Engineers, through our Corporate Human Resources department. Resumes and profiles sent to our managers without the express agreement of our Corporate Human Resources department will not be eligible for a fee#LI-LW1

Expected salary

Location

Calgary, AB

Job date

Thu, 16 Jan 2025 06:06:30 GMT

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