New Business & Customer Services Manager

Job title:

New Business & Customer Services Manager

Company

Howdens

Job description

New Business & Customer Services ManagerWe have an excellent opportunity for a New Business & Customer Services Manager to join the Credit Department. Our New Business teams ensure all credit and cash trade account applications are processed promptly and accurately within agreed timescales for all Depots. Additionally, you will be responsible for negotiating and liaising with senior management to resolve disputes with customers and end usersThis is a full time, permanent role based onsite at least 3 days per week from our office in Raunds, NorthamptonshireWhat will I be doing as a New Business & Customer Services Manager

• Provide line management support to a New Business Team Leader and the Customer Services team to ensure they are providing prompt and accurate processing of new account applications and centrally received complaints.
• Update, review and monitor external credit checking systems
• Supervising the approval via inspection and scrutiny that the applications are processed promptly and accurately and that this falls in line within the agreed SLA’s for all HJ Depots
• Escalate files to Support & Facilities Manager, Head of Credit, Area Managers and Regional Directors where required
• Communicate lapses in procedure and reporting to the Security team
• Mediate between Depots, other internal departments and our customers to resolve disputes and where necessary, negotiate to a mutually satisfactory outcome
• Provide assistance with the line management of the Cashiers and other New Business team when their manager is out of office.
• Ensure customer service issues addressed to Directors and the CEO are dealt with quickly and efficiently leaving both our internal and external customers satisfied with the outcome
• Ensure monthly reports are issued to the COO and others as required
• Provide team leaders with sufficient knowledge and understanding to ensure daily and weekly reports are produced highlighting Controller and Depot errors

What we need from you

• Proven experience in managing team.
• Negotiation & communication.
• Basic knowledge of Health & Safety
• Excellent organisational and planning skills.
• The ability to effectively communicate with managers at all levels.
• Excellent administration skills.
• Effective prioritisation and planning skills for small, medium, and large projects.
• Possesses influencing & Negotiation skills.
• Ability to build rapport & relationships.
• Good knowledge of Word/Excel/Power point/Microsoft office etc.

What we can offer you

• Grade 5 role
• Competitive salary and annual company bonus opportunity
• Excellent pension scheme (company contribution of up to 12%)
• 25 days holiday
• Subsidised lunch at our onsite restaurant
• Staff Discount
• Employee Assistance Programme

How to applyBefore you apply, please speak to your manager, so that they are aware of your interest in this role. You will also need to attach a CV and Cover Letter as part of your application. Please take note that this advert is a summary of the main duties and responsibilities and may be subject to change. If you have any questions or need further information, please contact the Hiring Manager, Kerry Walker, Cassie Jinks or Adam Bazeley.Good luck with your application

Expected salary

Location

Raunds, Northamptonshire

Job date

Thu, 03 Oct 2024 00:16:21 GMT

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