Night Auditor

Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras Renaissance Hotel

Masterpiece by Design. Dynamic by Nature

The St. Pancras Renaissance Hotel is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London’s landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.

Position Summary

As a Night Auditor at St. Pancras you look after this extraordinary hotel through the night. You are responsible for guest check-ins, operate telephoning the telephone switchboard station. Respond to and resolve guest requests, run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. 

Responsibilities: Here’s what your journey with us entails

• Knowledge of hotel rates, daily selling strategy, discounts and handling of reservation queries
• Serving guests by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to Marriott
• Ensuring the accuracy and completion of all folios, room changes and credit approval
• Ensuring a quick, efficient and friendly check in and departure of all guests.
• Complying with unit cash handling and credit policies and procedures
• Understanding the banking and change order procedure
• Being responsible for all payment transactions on the shift and to report any discrepancies
• Completing daily checklist tasks
• Providing information to guests about outlets, staff and services, including hours of operation, room locations, types of room and room rates
• Complying with the room selling strategies, cancellation procedures and walk procedures
• Operating the switchboard and dealing with messages and enquiries when required, in an efficient and professional manner
• Being fully aware of the Accident Reporting Procedure, Maintenance Fault Procedure and Fire Policy

Qualifications:

• Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
• Previous experience in a luxury hotel environment is preferred.

What is in it for you: 

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
• Pension scheme participation.
• Life Assurance coverage.
• Annual Performance Review pay adjustments.
• Complimentary gym and spa access.
• Free meals while at work.
• Dry-cleaning service availability.
• Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
• 50% discount at any of the St Pancras outlets.
• Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
• Travel ticket season loan.
• Cycle to work scheme.
• Employee Assistance Programme access.
• Comprehensive Training and Development programme participation.
• Awards and recognition celebrations, among many other benefit

Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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