Robert Half
Job title:
NON-IT – T1S36 Coordonnateur – Sénior
Company
Robert Half
Job description
We are seeking a Coordonnateur – Sénior to join our team based in Toronto, Ontario. As a Coordonnateur – Sénior, you will be instrumental in managing and processing complex transfer requests, communicating with clients and institutions, and enhancing the overall client experience. This role offers a contract to hire employment opportunity and will be primarily based in the office, with the potential for remote work.Responsibilities:
- Ensure meticulous attention to detail in managing and investigating transfers
- Handle and initiate transfers in a timely manner to meet our service level agreement
- Communicate with clients regarding transfers that are not in good order and provide reasons for rejections
- Interact with relinquishing institutions to investigate transfer status
- Review and re-submit rejected transfers in good order
- Process journals (Cash Securities)
- Continuously interact with clients to resolve any outstanding issues related to Account transitioning
- Create efficiencies to enhance the client experience and look for process improvements
- Work with various partners to drive digital adoption
- Generate scheduled and ad-hoc reporting for internal and external requirements
- Meet with clients to discuss transfer process and requirements
- Identify initiation, rejection, and asset trends
- Update existing user guides as required.
- Proven experience in a similar role, particularly in a non-IT environment
- Superior communication skills, both written and verbal
- Proficiency in Microsoft Office Suites including Microsoft Excel, Word, Outlook, and PowerPoint
- Experience in managing cash activities
- Ability to review and revise work processes and methodologies
- Experience in supervising teams and fostering a collaborative environment
- Proficiency in using “About Time” time management software
- Strong phone presence and the ability to handle customer inquiries effectively
- Proficiency in English language, both written and spoken
- Familiarity with digital technologies and tools
- Ability to work effectively with partners and stakeholders
- Demonstrated ability to work effectively in a team environment
- Experience in process improvement and cost analysis
- Strong interpersonal skills with the ability to build relationships at all levels
- Experience in preparing and submitting comprehensive reports
- Understanding of trading activities and service level agreements
- Proficiency in using templates for various tasks
- Ability to diagnose problems and develop effective solutions
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.Questions? Call your local office at 1.888.490.3195. All applicants applying for Canadian job openings must be authorized to work in Canada.Only job postings for jobs located in Quebec appear in French.© 2024 Robert Half. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.Robert HalfRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting,…
Expected salary
Location
Toronto, ON
Job date
Thu, 29 Aug 2024 22:10:36 GMT
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