Hiring People
Job title:
Office Manager
Company
Hiring People
Job description
Are you an organised, proactive leader ready to make a real impact? ActionCOACH is looking for a dynamic Office Manager to oversee the smooth operation of their Leicester Head Office, ensuring everything runs like clockwork! If you’re a people person with excellent multitasking skills and a passion for supporting a thriving team, they want to hear from you.What You’ll Be Doing:Office Operations
- Manage the day-to-day office activities and ensure the office runs efficiently.
- Handle email and phone inquiries from clients, franchise partners, and internal staff.
- Keep stock levels in check and manage orders.
- Book cost-effective venues for training and events.
- Oversee office debit card usage and maintain accurate receipts.
- Track and update key performance metrics on KPI spreadsheets.
- Provide a warm welcome to visitors and ensure their experience starts on a positive note.
- Perform general administrative tasks that keep the wheels turning.
Team Leadership
- Oversee the onboarding of new team members, organising equipment and system access.
- Ensure smooth exit processes for departing staff and Franchise Partners.
- Accurately complete payroll calculations for staff.
- Track and record annual leave, sickness, and other absences.
- Conduct performance reviews, manage disciplinary procedures, and support the development of the administrative team.
- Keep communication flowing between departments by sharing updates.
IT & Systems
- Offer basic technical support and manage IT equipment issues.
- Administer key platforms such as LinkedIn, ActionPLAN, ActionCASH, Gmail, Shopify, APC, and Amazon Seller.
Franchise Partner Support
- Be the first point of contact for new Franchise Partners, providing pre-training support.
- Prepare and issue legal agreements to Franchise Partners.
- Organise Discovery Days, including booking accommodations and refreshments.
- Invite the ActionCOACH community to training events and team meetings.
Event & Record Management
- Prepare paperwork and coordinate logistics for events.
- Attend and assist in the administration of the annual BizX event.
- Maintain the ActionCOACH territory map and British Franchise Association (BFA) records.
- Manage lead distribution via HubSpot.
What They’re Looking For:Skills & Experience
- Proven experience in office management or administration.
- Exceptional organisational skills and the ability to juggle multiple tasks.
- Excellent communication skills, both written and verbal.
- Familiarity with payroll processes, HR functions, and employee onboarding/offboarding.
- Proficiency in Microsoft Office Suite, HubSpot, and other management systems.
- Basic IT troubleshooting knowledge.
- Ability to manage sensitive information and resolve complaints professionally.
Personal Attributes
- A team player who thrives in a collaborative environment.
- Detail-oriented and highly organised.
- Proactive, with a problem-solving mindset.
- Strong leadership and interpersonal skills.
- Able to work independently and prioritise tasks effectively.
- Bonus: Love dogs? So do we! Our office is dog-friendly!
What’s on Offer:
- Salary: £25,000 – £28,000 per annum
- Full-time, office-based role in Leicester (LE9 9QU)
- 5 weeks annual leave + bank holidays
Expected salary
£28000 per year
Location
Leicester
Job date
Thu, 26 Sep 2024 22:40:34 GMT
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