Office Manager

Job title:

Office Manager

Company

Hiring People

Job description

Are you an organised, proactive leader ready to make a real impact? ActionCOACH is looking for a dynamic Office Manager to oversee the smooth operation of their Leicester Head Office, ensuring everything runs like clockwork! If you’re a people person with excellent multitasking skills and a passion for supporting a thriving team, they want to hear from you.What You’ll Be Doing:Office Operations

• Manage the day-to-day office activities and ensure the office runs efficiently.
• Handle email and phone inquiries from clients, franchise partners, and internal staff.
• Keep stock levels in check and manage orders.
• Book cost-effective venues for training and events.
• Oversee office debit card usage and maintain accurate receipts.
• Track and update key performance metrics on KPI spreadsheets.
• Provide a warm welcome to visitors and ensure their experience starts on a positive note.
• Perform general administrative tasks that keep the wheels turning.

Team Leadership

• Oversee the onboarding of new team members, organising equipment and system access.
• Ensure smooth exit processes for departing staff and Franchise Partners.
• Accurately complete payroll calculations for staff.
• Track and record annual leave, sickness, and other absences.
• Conduct performance reviews, manage disciplinary procedures, and support the development of the administrative team.
• Keep communication flowing between departments by sharing updates.

IT & Systems

• Offer basic technical support and manage IT equipment issues.
• Administer key platforms such as LinkedIn, ActionPLAN, ActionCASH, Gmail, Shopify, APC, and Amazon Seller.

Franchise Partner Support

• Be the first point of contact for new Franchise Partners, providing pre-training support.
• Prepare and issue legal agreements to Franchise Partners.
• Organise Discovery Days, including booking accommodations and refreshments.
• Invite the ActionCOACH community to training events and team meetings.

Event & Record Management

• Prepare paperwork and coordinate logistics for events.
• Attend and assist in the administration of the annual BizX event.
• Maintain the ActionCOACH territory map and British Franchise Association (BFA) records.
• Manage lead distribution via HubSpot.

What They’re Looking For:Skills & Experience

• Proven experience in office management or administration.
• Exceptional organisational skills and the ability to juggle multiple tasks.
• Excellent communication skills, both written and verbal.
• Familiarity with payroll processes, HR functions, and employee onboarding/offboarding.
• Proficiency in Microsoft Office Suite, HubSpot, and other management systems.
• Basic IT troubleshooting knowledge.
• Ability to manage sensitive information and resolve complaints professionally.

Personal Attributes

• A team player who thrives in a collaborative environment.
• Detail-oriented and highly organised.
• Proactive, with a problem-solving mindset.
• Strong leadership and interpersonal skills.
• Able to work independently and prioritise tasks effectively.
• Bonus: Love dogs? So do we! Our office is dog-friendly!

What’s on Offer:

• Salary: £25,000 – £28,000 per annum
• Full-time, office-based role in Leicester (LE9 9QU)
• 5 weeks annual leave + bank holidays

Expected salary

£28000 per year

Location

Leicester

Job date

Thu, 26 Sep 2024 22:40:34 GMT

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