Operations Analyst II

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This position performs basic to intermediate analysis and works closely with the business clients to identify core business issues to map out possible solutions. The mapping is used to develop the business case for action, defining the need, the method, and the benefits of proposed solutions. This position undertakes basic analysis to contribute to the development of the detailed requirements of the solution, to satisfy the business need.

Work Location

This is a fully remote position open to candidates based anywhere in the U.S.

The Main Responsibilities

• Works closely with engineers, architects, and others on the applications development team to refine the solution design, methods, and outcomes.

• Assists in identifying, evaluating and specification development for systems and procedures that are cost effective and meet requirements.

• Assists with analyzing data and identifying solutions along with pros and cons with respect to impact on the business.

• Analyzes complex business problems to be solved with automated systems. Identifies gaps and provides technical expertise in business requirements for system functional specifications and scales new and current systems, processes and procedures in a cost-effective manner.

• Experience with with data visualization concepts, Splunk, R, Python, SQL, and structured and unstructured databases.

• Configures system settings and options; plans and executes unit, integration and acceptance testing to meet business requirements.

• Project manage system migrations specific to international access to Lumen systems impacting Enterprise Repair teams.

• Troubleshoot complex system access issues with Virtual desktop support.

What We Look For in a Candidate

• Bachelor’s degree in relevant field or equivalent.

• 3-5 years of related experience.

• Expert MS Office Excel skills.

• Experience in analytics utilizing financial data.

• Analytical and decision-making skills.

• Strong communication skills verbal and written.

• Excellent organizational skills and attention to detail.

• Takes initiative to ask questions and proactively problem solve.

• Candidate should be a strategic thinker who can identify gaps in processes and work to close those gaps and improve the process.

Compensation

The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.

Location Based Pay Ranges

$51410 – $68540 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$54110 – $72140 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$56820 – $75750 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$59520 – $79360 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

What to Expect Next

Requisition #: 334480

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

51410

Salary Max :

79360

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline

09/06/2024