Operations Associate – Consumer Risks
Alma
Since Alma’s launch in 2018, our growth has been exponential: every month, dozens of new merchants install our solution and thousands of new customers use Alma for the first time. This growth implies a high operational workload that continuously needs to be processed and improved.The Operations team is responsible for setting up and managing the processes to provide consumers and merchants with the best user experience. In other words, this means:
We are offering you a role at the heart of Alma’s operational engine. A classical blend of getting your hands dirty while taking a big step back, which is what Operations are all about!About the missionWorking in the Consumer Operations pole, the Operations Associate – Consumer Risks will be the main owner of all subjects related to consumer risks (process creation and continuous improvement, long-term projects, incident management, operational expertise, etc.). Some of the main responsibilities are:1) Expertise & ownership
2) Operational excellence: Facilitate and scale the day-to-day of operational teams (internal and external) on all processes and actions they may participate in.
3) Project management & strategy
As an Operations Associate – Consumer Risks, your impact on the business will be immediate and tangible: your actions build a positive consumer experience on a daily basis, and improve Alma’s operating margin.About youYou will be a good fit for the role if (mandatory requirements):
The soft skills
Experience in a similar role in banking, insurance, e-commerce, payments, Fintech within a start-up or scale-up environment will be a huge plus!About the recruitment process
Envie d’en savoir plus ?Rencontrez Maureen, Operations LeadRencontrez Sarah, Risk Process ManagerDécouvrez l’entrepriseExplorez la vitrine de l’entreprise ou suivez-la pour savoir si elle vous correspond vraiment !Ils sont sociablesL’entrepriseFinTech / InsurTech300 collaborateursCréée en 2018Âge moyen : 32 ans40%60%Qui sont-ils ?At Alma, we are convinced that trade must be well balanced to be sustainable. Because finance has a key role in business, our mission is to put it back in its rightful place : at the service of merchants and consumers !That’s why we create financial products that empower merchants to sell more, and help consumers purchase better products while never encouraging them to get over-indebted.Our tech solutions are accessible to all, easy to implement, and that eliminate purchase friction.For merchants, our instalment and deferred payment solutions are excellent ways of increasing customers’ loyalty and satisfaction, as well as generating up to 20% extra sales revenues without any risk. and they generate an incomparable level of satisfaction with 64 Net Promoter Score.For consumers, the purchase experience is enhanced (4.7/5 on Trustpilot) and Alma helps them handle their budget easily. They pay later, Alma pays the merchants right away.We are the leader in France, on track to win the European market on the (very) powerful Buy Now Pay Later (BNPL) industry, as we’re now processing payments in 10 European countries. Over the past 5 years, more than 11 000 merchants have chosen Alma to be their innovative BNPL solution, and we have served over 2.7 million consumers.The team has grown from 2 to 350+ people, we raised a €210M series C early 2022 to help us accelerate further and Alma is already part of the Next40 ranking of the most promising French technology companies. And that’s only the beginning.Les avantages salariés
38Le lieu de travailBesoin de plus d’infos ?Vie d’entreprise, ambiance, réalisations… On a encore plein de choses à vous dire !D’autres offres vous correspondent !Ces entreprises recrutent aussi au poste de “Management Consulting”.SpendeskParisCDITélétravail fréquentil y a 4 joursAXAParisCDITélétravail fréquentil y a 7 joursSociété GénéraleCourbevoieCDIil y a 7 joursOrnikarParisCDITélétravail fréquentil y a 8 joursKyribaSaint-CloudCDIil y a 9 joursARIAParisCDITélétravail fréquentil y a 10 joursSauvegarderA proposNous rencontrerLa newsletter qui fait le tafUne fois par semaine, des histoires, des jobs et des conseils dans votre boite mail.Je m’abonneVous pouvez vous désabonner à tout moment. On n’est pas susceptibles, promis. Pour en savoir plus sur notre politique de protection des données,
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Sun, 18 Aug 2024 05:13:38 GMT
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