Operations Coordinator

Job title:

Operations Coordinator

Company

Cencora

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!What you will be doingPRIMARY DUTIES AND RESPONSIBILITIES:Coordinates projects with service providers (i.e. printers, creative partner, fulfillment partner) to ensure client satisfaction with card service and deliveryLiaises with adjudication partner on program set-ups and reportingParticipates in client meetings, as requiredDevelops work back schedules for card program initiativesActs as liaison between CSL and the client on material productionAssists with client reviews and approval processes (i.e. PromoMats ZincMaps, Veeva Vault) and Pharmaceutical Advertising Advisory Board (PAAB) submissionsWorks with CSL leadership team, Innomar Marketing, and outside agencies to develop promotions and promotional materials to increase card uptake and return on investmentDevelops client marketing materials to support card programs (HCP faxes, call scripts, detail aids, brochures)Proof-reads materials prior to print production/deliveryActs as point person for CSL Reporting Portal additionsResponsible for RxHelp Admin portal and RxHelp site maintenance, program and logo additions, coordinating site updates and changes with Innomar ITCoordinates the preparation and delivery of RxHelp card and other materials to customersCoordinates delivery of materials to client sales repsWorks with our adjudication partner company to ensure adequate inventory is available for all fulfillmentDevelops and maintains strong relationships with major customers and partnersInteracts with Finance and clients on invoicing and Purchase Order issuesManages all French translations for program materials.Supports the development of RFP requests and liaises with internal staff (NBD) as needed to deliver client proposalsActs as point person on client AE/PV training (annual for all clients), completes and submits Adverse Event ReportsSends monthly program reports to clientsConsistently maintains high corporate profile with key customers and strategic business partnersWorks closely with the rest of the CSL team to gather feedback from customers on requirements and business needsWorks with the CSL Team to resolve complex business issues or concernsProvides pre and post-sales support service, ensuring optimum customer satisfaction and maximizing business benefitsInterfaces with suppliers to attain and negotiate quotes for creative and printing servicesProvides assistance and support with the preparation of proposals (reviews and edits copy written by other members of the CSL team)Liaises with the Account leads to maintain maximum levels of account supportActs as a point of contact for technical queries, HCP and patient inquiries (through [email protected])Handles various administrative tasks for the CSL team (i.e. Fedex shipments, rep mailing requests,Other related activities as assigned.What your background should look likeEXPERIENCE AND EDUCATIONAL REQUIREMENTS:Bachelor degree, Business, Science or Arts3-5 years total combined experience in marketing, client services and/or account managementStrong communication skills both written and verbalAbility to prioritize and multi-taskAbility to apply critical thinking skills in order to solution problemsBilingualism an assetHighly organized with strong attention to detailMINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:Extensive knowledge of the Pharmaceutical Industry, specialty programs and ideally a good understanding of the PAAB CodeStrong writing and editing capabilitiesAbility to work on many projects at once with various individualsMinimal travel requiredStrong Knowledge of Microsoft Word, Excel, PowerPoint and other Office ProgramsKnowledge of graphic illustrator or Photoshop an assetWhat Cencora offersWe provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.ScheduleFull timeAffiliated Companies: Affiliated Companies: Cameron Stewart LifeScience Canada Inc.Equal Employment OpportunityCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returnedAccessibility PolicyCencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Expected salary

Location

Canada

Job date

Fri, 21 Jun 2024 06:59:20 GMT

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