Accenture
Job title:
Operations Manager
Company
Accenture
Job description
Operations ManagerLocation: Birmingham (hybrid)Career Level: CL9What we do?As Accenture, we deliver meaningful customer experiences, which is the new battleground for brands. Marketers today are expected to deliver exceptional customer experiences at the right time, with every interaction – acknowledging the individual. With accelerating complexity, delivering a cohesive brand experience remains elusive. Our Clients, especially CMO’s, are looking for expert global partners who can create, innovate, activate and scale marketing operations programs that deliver increased impact, powerful customer experiences and marketing-led growth.Role Overview:The Operations Manager is a new role within the Jaguar Land Rover Operations team across Birmingham and Mumbai. This role will focus on internal processes, continuously troubleshooting, simplifying and integrating appropriate tools; to optimise workflows and improve operational productivity.This role will also take on data and administrative tasks to support the Operations function, including report building, data analysis and governance tasks (e.g. ownership of project and action tracking).Main Responsibilities:The Operations Manager will:
- Work with the Transformation Manager, Transformation Lead and Delivery lead to determine objectives and priorities
- Work closely with Service Leads across the agency, to optimise workflows and improve operational productivity
- Be responsible for process documentation and distribution
Core Skills:Process Management
- Engage with stakeholders across the agency to build a thorough understanding of existing processes
- Coordinate and communicate effectively with multiple departments to lead process change
- Process documentation
- Process tracking and reporting (e.g. time and motion studies)
- Adept at working effectively under pressure and meeting deadlines
- Able to manage the expectations of multiple stakeholders
- Able to articulate and present ideas with conviction – excellent presentation skills (both in-person and via phone)
- A clear communicator, in person and writing
Data and Reporting
- Proficient using Office for Mac, with advanced level Excel
- Experience of Workfront, Smartsheet and JIRA advantageous
- Meticulous attention to detail
- Financial acumen including estimating and budget tracking
- Adept at working effectively under pressure and meeting deadlines
- Excellent presentation and verbal/written communication skills
- Experience in a client-facing role
Person SpecificationExperience/Skills:
- Integrated agency experience is essential
- Experienced in data and reporting
- Strong understanding of marketing principles, practices, and technologies
- Personable, with excellent stakeholder management
- Highly organised and flexible
- Ability to manage and prioritize a complex and varied workload
- Proficient in Excel, PowerPoint & SharePoint
- Experience with Workfront (SynOps for Marketing) beneficial but not essential
- Excellent oral and written communications skills
- Solid analytical, problem solving and decision-making skills
- Adept at working effectively under pressure and meeting deadlines
- Ability to work autonomously
- Jaguar Land Rover or other automotive experience beneficial
- Experience working with geographically dispersed teams beneficial
What’s in it for youAt Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Please note, the work location for this role will include a mix of working remotely, onsite at a client or in an Accenture office or center.About AccentureWe connect deep human and business insights with the power of technology to define and deliver new realities. Experiences that can make lives easier, healthier, safer, and rewarding. At Accenture, we’re reimagining business through experience.Website: https://www.accenture.com/gb-en/services/song/marketing-transformationIndustry: Marketing & Advertising
Accenture is a global professional services company with leading capabilities in digital, marketing, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at .Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.About Accenture:Accenture is a leading global professional services company that helps the world’s leadingbusinesses, governments and other organizations build their digital core, optimize theiroperations, accelerate revenue growth and enhance citizen services—creating tangible value atspeed and scale. We are a talent- and innovation-led company with 742,000 people servingclients in more than 120 countries. Technology is at the core of change today, and we are one ofthe world’s leaders in helping drive that change, with strong ecosystem relationships. Wecombine our strength in technology and leadership in cloud, data and Al with unmatchedindustry experience, functional expertise and global delivery capability. We are uniquely able todeliver tangible outcomes because of our broad range of services, solutions and assets acrossStrategy & Consulting, Technology, Operations, Industry X and Song. These capabilities,together with our culture of shared success and commitment to creating 3600 value, enable usto help our clients reinvent and build trusted, lasting relationships. We measure our success bythe 3600 value we create for our clients, each other, our shareholders, partners andcommunities. Visit us at .Equal Employment Opportunity StatementAll employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Expected salary
Location
Birmingham
Job date
Wed, 14 Aug 2024 22:08:34 GMT
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