Operations Manager

Job title:

Operations Manager

Company

Waste Connections

Job description

Do you want to be a part of an elite team, focused on servant leadership performance excellence? Waste Connections of Canada, the leader in non-hazardous solid waste management in North America is looking for an Operations Manager to join our tight knit, growth-oriented team that seeks to succeed in every way and every day in our Lethbridge District.As the Operations Manager will be responsible for the day-to-day Commercial truck collection fleet.We pride ourselves on safety excellence and service focus.Summary of Functions:The Operations Manager plans and manages district operations effectively, ensuring the best possible service and productivity metrics are achieved. The Manager sets the tone for safety practices and ensures the team understands and follows the rules of safety which allows for success and protection of employees as well as the community at large. The Manager directs the operations team and drivers to minimize the number of missed pickups, maximize service quality, and minimize drive times while routing to a cost-effective transfer station or landfill.Essential Duties and Responsibilities:

• Track productivity metrics, fine-tune routes, and adjust boundaries for operational efficiency, including reviewing start times and addressing route-specific challenges.
• Implement productivity enhancements by analyzing underperforming routes and collaborating with drivers, and the Sales Team to identify inefficiencies and add density.
• Drive proactive accident-avoidance plans, provide safety training, and ensure adherence to company safety policies and regulations, including investigating accidents and conducting field inspections.
• Handle hiring, termination, and performance management through coaching, retraining, and corrective actions, using progressive discipline when necessary.
• Investigate and resolve escalated customer concerns, ensuring prompt follow-ups and alternative service solutions when required.
• Collaborate with the Maintenance Manager to ensure trucks remain operational, safe, and productive, while overseeing repairs and managing damages.
• Optimize labor hours, minimize carryovers, and manage costs effectively to support overall productivity goals.
• Conduct accident investigations, prepare reports, and enforce compliance with DOT regulations and company policies.
• Work closely with municipalities and customers to address and resolve service issues, missed pickups, and safety concerns at customer sites.
• Coordinate with dispatchers to ensure timely bin deliveries, exchanges, repairs, and waste collections, maintaining communication until all routes are completed.

Requirements:

• 5 plus years’ experience in industry or logistics.
• 5 years managing a diverse team in an operations or production, heavy construction/road
• building and/or environmental field services.
• Excellent interpersonal and communication skills and, employee management skills.
• Proven ability to minimize safety-related accidents and operate an accident-free
• environment.
• Solid analytical skills to optimize routes and productivity.
• Well-developed influencing and presentation skills.
• Understand the geographic area and can apply routing principles.
• Working knowledge of routing software
• Understand the basics of trucks and maintenance.
• Class 3 with Air endorsement will be considered an asset.
• Understanding of P&L, budget and forecast management is an asset.
• Good knowledge of MS Office (in particular Excel) and other technology related to landfill
• management.

What’s in it for you?You will be joining a company with great operating values and colleagues who embrace a “work hard, play harder” culture. We offer competitive compensation, benefits, and retirement packages, alongside a variety of rewards, bonuses, and incentives. Come, become part of a team that leads by example, through a strong presence in our local communities, charitable giving, sustainability initiatives, and more.Please apply online at www.wasteconnectionscanada.comWaste Connections of Canada/Enviro Connexions is an Equal Opportunity Employer.

Expected salary

Location

Lethbridge, AB

Job date

Wed, 15 Jan 2025 08:22:42 GMT

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