Operations Process Lead, Amazon Freight

Job title:

Operations Process Lead, Amazon Freight

Company

Amazon

Job description

DESCRIPTIONAmazon Freight is looking for an Operations Process Lead with a track record in Operational management and a data driven approach to problem-solving to be a part of the less than truckload (LTL) business. The Amazon Freight Team provides transportation services for external shippers that use the logistics network we built for Amazon to deliver freight safely, on time and at competitive costs. We offer shippers access to the same network of carriers, technology infrastructure and tools that Amazon uses to move thousands of loads daily. Businesses of all sizes have access to the costs and levels of service of one of the largest shippers in the world. Amazon Freight spins Amazon’s broader flywheel by utilising empty miles by bringing in freight that flows complementary to our existing network.Operations Process Lead
As an Operations Process Lead within AF EU Operations- Less than truck load (LTL), you will be responsible for undertaking projects across the LTL business, aimed at improving operational productivity and quality goals. A successful candidate should be able to dive deep into data, present and implement changes for the business and think short/mid to long term. Operations Process Lead should understand customer centricity and also demonstrate high quality output and strong stakeholder management skills.Key job responsibilities
Key job responsibilities
Responsibilities Include, But Are Not Limited To:

• Partnering with business development, product and the operations team to ensure alignment on key objectives on efficient and on-time project implementation. Influence stakeholders with different priorities and different functions including but not limited to technology, legal and finance
• Support implementation of the required governance mechanism via KPI and metrics, along with ad hoc reporting and analytical deep-dives for successful project deliverables
• Work with Less than Truck load team to identify and remediate operational issues with a specific focus on continuous improvements. Working within a team to find practical and simple solutions to complicated problems.
• Manage key communication to Stakeholders regarding ongoing projects to ensure successful implementations.
• Support operations change management related to quality initiatives and process launches.
• Create/review/update standard operating procedures to drive uniformity and standardization across operational teams linked to your projects.
• As and when required, support Operations guiding the team via excellent communication, decision making, coaching and personal development planning.

About the team
Amazon Freight (AF) stands out as a trailblazing B2B start-up within Amazon Transportation Services in Europe. Its start-up nature requires flexibility, adaptability, and a keen understanding of evolving landscapes. This role leads the AF EU Operations Less than Truck load, which is part of the Pan- European central control center for Amazon Freight’s Shipper Support and Transportation Execution. The Less than Truckload team is responsible for planning and scheduling the transport orders placed by our customers (Shippers), and providing them with world class support at each step of their journey.BASIC QUALIFICATIONSStrong Analytical problem-solving skills, being able to diagnose root cause of issues.
Advanced Excel skills (including advanced functions, VBA, Power Query, and financial modeling) complemented by proficiency in SQL, Oracle BI, Tableau, Unix, and/or other analytical tools
Ability to think quantitatively and qualitatively about operating processes and outcomes
Hands-on experience in managing projectsPREFERRED QUALIFICATIONSBachelor’s degree – in a relevant field (business operations, project management, etc.)
Experience driving process improvement, familiarity with 6 sigma / lean, green belt certificationAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Expected salary

Location

London

Job date

Sun, 16 Mar 2025 02:20:51 GMT

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