Operations Supervisor (Stock) – Westfield, Stratford

Location Name: Westfield Stratford, London

Type of contract: Permanent, Full Time

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

We are united by a common goal – to reimagine the future of beauty.

The opportunity:

Sephora is a renowned beauty retailer at the forefront of the cosmetics industry. Our vibrant stores offer an extensive range of high-quality skincare, makeup, and fragrance products. Join our team as we empower individuals to express their unique beauty and provide exceptional customer experiences. 

The Operations Supervisor (Stock) at a Sephora store plays a crucial role in ensuring the efficient and organized management of stock and inventory. This position is responsible for overseeing the daily operations of the stockroom, inventory control, and ensuring timely replenishment of products on the sales floor. The Operations Supervisor (Stock) reports to the Store Manager and collaborates with other team members to deliver exceptional customer service and drive sales.

Key Responsibilities:

Stock Management: 

• Maintain accurate inventory levels and ensure proper organization of stockroom.
• Receive, inspect, and process incoming shipments of merchandise, ensuring accuracy and timeliness. 
• Verify stock quantities against purchase orders and resolve any discrepancies. 
• Conduct regular stock audits to identify and resolve inventory discrepancies.
• Implement efficient stock replenishment procedures to ensure product availability on the sales floor.

Team Leadership: 

• Supervise and train stockroom associates, providing clear direction and expectations, delegating tasks and responsibilities when needed.
• Foster a positive and inclusive work environment, promoting teamwork and collaboration.
• Conduct performance evaluations and provide constructive feedback to the stockroom team.

Operational Efficiency: 

• Develop and implement effective stockroom procedures to streamline operations, identifying opportunities for process improvements and cost-saving measures.
• Optimize stockroom layout and organization for efficient product retrieval and replenishment.
• Collaborate with the Operations Manager to develop and execute strategies to improve operational efficiency.

Safety and Loss Prevention: 

• Enforce safety protocols and ensure compliance with company policies and procedures.
• Monitor stockroom security and prevent theft or damage to merchandise.
• Investigate and report any inventory discrepancies, damages, or loss.

Customer Service Support: 

• Collaborate with sales associates and beauty advisors to ensure the availability of products on the sales floor.
• Assist customers with product inquiries and provide exceptional service when needed.
• Support the store team during peak periods, including sales events and promotions.

Skills: 

• Previous experience in stockroom management or inventory control, preferably in the retail industry.
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• Excellent leadership and team management abilities and experience.
• Proficient computer skills, including knowledge of inventory management software.
• Strong attention to detail and accuracy in handling stock and inventory.
• Knowledge of safety protocols and loss prevention measures.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required.

Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store.

While at Sephora, you’ll enjoy…

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal – to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

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