Parcelforce Customer Service Agent (Saturday Only)

Job title:

Parcelforce Customer Service Agent (Saturday Only)

Company

Royal Mail

Job description

Job ref: 318549Starting salary of £23,290 (£11.75 per hour) increasing to £25,679 (£12.95 per hour), on completion of 6 month probation period. Plus, an additional supplement of £824 per annum pro rota, nightshift allowance and excellent benefits (based on a 38 hour full time week).You could earn a total package of circa £30,000 per annum, including excellent benefits (based on a 38 hour full time week with overtime).Contract Type: PermanentWorking hours: 4.5 Saturday only hours per week with opportunity for overtime is Saturday 08:00 – 12:30.At Parcelforce Worldwide it’s not just what we do, it’s how we do it that matters. That’s why we’re looking for positive, passionate people to join our busy and dynamic customer service team.About the roleA confident communicator and attentive listener, you’ll deal with inbound telephone calls and look after customers on a face-to-face basis at our collection points. You’ll also work closely with our drivers regarding collection and deliveries. Ultimately, it’s all about making sure we exceed our customer expectations. In return you can expect a range of fantastic benefits that include 4.5 weeks holiday each year, medical care, corporate discounts, a company pension scheme and plenty of opportunities for development. Uniform is also supplied.About youEnergetic and empathetic, you love talking to customers and have a talent for building relationships with customers over the phone and in person. Experience working in a front line customer service role would be useful, but isn’t essential. What’s more important is that you have a good level of computer literacy and an eagle eye for detail as you’ll be inputting information from databases. A brilliant team player, you always give 100%.About usParcelforce Worldwide provides express parcel delivery across the UK. We employ over 5,500 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.Interested? We can’t wait to hear from you.Trust is important to everything we do in Parcelforce. We want to build that trust from the very beginning of your journey with us. The first step is your interview; and we mean your interview. We want to give you the opportunity to present us with your best examples. As a result, we will provide you with your interview questions ahead of the interview taking place, to allow you time to prepare in advance. We want to be transparent about what kind of qualities we are looking for and what a job with Parcelforce entails. Trust on the doorstep starts with you.Please note once our maximum number of applications has been reached, this advert will be closed.Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.For more information on Royal Mail Group and our values please click here:

Expected salary

Location

Fareham, Hampshire

Job date

Thu, 03 Oct 2024 22:47:50 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.