Part time Collection Officer (Former tenancy arrears & parking)

Job title:

Part time Collection Officer (Former tenancy arrears & parking)

Company

RHP Group

Job description

18 HOURS PER WEEKWho we’re looking forAs part of our Rents team, you’ll use your stellar communication and customer service skills to support customers to pay their rent arrears after tenancies have ended and their parking charges. As part of the role, you’ll be tracing former tenants with outstanding balance and taking appropriate steps to ensure the balance is paid in full. You’ll be responding to routine enquiries from tenants and collection agencies through different channels and liaise with debt collection agents where needed.You’ll need experience of working in an administrative role within a fast paced environment and be able to communicate clearly and thoughtfully. You will have excellent numeracy skills and be able to carry out tasks quickly and effectively. It would blow us away if you had knowledge of former tenancy arrears management or collecting commercial debt.When we’re hiring, we look for people who connect with our KOSMIHC values:

• We know our stuff
• We make it happen
• We care

You can find a full description of our valuesFeel a connection? If this sounds like you, click on ‘apply now’Closing date for applications is 1 January 2025Who we areHello. We’re RHP. Our purpose is to provide safe, secure, affordable homes – opening the door to life opportunities. We own and manage around 10,000 homes for social rent and shared ownership, and plan to build many more over the next five years.We were formed in 2000, and over the years have gradually extended our reach. Today we’re proud to operate across the boroughs of Richmond, Hounslow, Kingston, Ealing, and Hillingdon.For the past twenty years, we’ve been passionate about providing excellent service and our vision has remained the same: to be one of the best service providers in the UK and an excellent employer.Our employees love working for us, and we’ve been recognised as an excellent employer through several prestigious awards, achieving Investors in People Platinum status and ranking in the top ten of the Great Place to Work list twice. In 2022 we gained gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.Connecting through differenceWe embrace and understand the value diversity brings – it can only make us better and stronger. That’s why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It’s important to us that you feel valued, appreciated, and free to be who you are.

Expected salary

Location

Teddington, Greater London

Job date

Fri, 20 Dec 2024 02:16:59 GMT

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