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Patient Access Lead – Call Center
Position Summary
At Stony Brook Medicine, our Patient Access Representatives are responsible for completing varied, diverse and specialized duties to support the Revenue Cycle, Compliance and Patient Experience by accurately and efficiently completing tasks in areas of Registration, Financial Screening and Verification, and patient throughput. Qualified candidates will demonstrate excellent communication and interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence.
The Patient Access Lead Representative assigned to the Call Center is a key member of the Patient Access Services team, serving as scheduling/pre-registration team super user, working with the Supervisor to ensure productivity and quality standards are met consistently. Concurrently assists with timely completion of scheduling and/or pre-registration tasks.
The Lead representative assumes delegated responsibilities in the absences of the Supervisor, and duties of a Patient Access Call Center Lead Representative may include the following, but are not limited to:
The selected candidate will be required to work some holidays and will be scheduled to work every other weekend. The schedule/pass days are subject to change.
Qualifications
Required:
Preferred:
Special Notes: Resume/CV should be included with the online application.
Posting Overview: This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).
If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.
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Prior to start date, the selected candidate must meet the following requirements:
Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.
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Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.
In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here.
Visit our WHY WORK HERE page to learn about the total rewards we offer.
Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.
Anticipated Pay Range:
The starting salary for this position has been established as – $49,571 / year.
The above salary range (or hiring range) represents SBUH’s good faith and reasonable estimate of the range of possible compensation at the time of posting.
In addition, all UUP positions have an additional $3,087 for location,
Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and state pension that add to your bottom line.
2400777
Official Job Title: TH Instructional Support Assistant
: Other
: US-NY-Commack
Department/Hiring Area: Pt Access Call Ctr, Reg-Sched
: Full-time
:Day Shift Shift Hours: 8am – 4pm Pass Days: Sat, Sun
: Mar 12, 2024
: Mar 27, 2024, 3:59:00 AM
Salary:$49,571 / year
Salary Grade:SL1
SBU Area:Stony Brook University Hospital
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