Patient Access Specialist – Remote in Oregon and SW Washington

Job title:

Patient Access Specialist – Remote in Oregon and SW Washington

Company

Kaiser Permanente

Job description

You’ll work directly with our members around the country to help meet their needs and also help them understand our offerings, policies, and procedures.Patient Access Specialist – Remote in Oregon and SW WashingtonPrimary Location Hillsboro, Oregon Worker Location Flexible Job Number 1317386 Date posted 11/01/2024Save Job View Disability AccommodationsNavigating the Hiring ProcessWe’re here to support you!Having trouble with your account or have questions on the hiring process?Please visit the page on our website for assistance.Need help with your computer and browser settings?Please visit the page for assistance or reach out to the web manager at .Do you need a reasonable accommodation due to a disability?A reasonable accommodation is any modification or adjustment that enables you to fully participate in completing the following:

• Online Submissions
• Pre-Hire Assessments
• Interview Process

Please submit your and an HR Representative will contact you.Description:Job Summary:The Patient Access Specialist provides telephone reception and appointing services for the patient in accordance with regional policies and procedures. They work directly under the supervision of the Manager and in collaboration with the Health Care Team. Staff members in this position may perform all or a combination of the duties described depending upon their assigned work area and the specific needs of the department.Essential Responsibilities:

• Appointing: Review medical chart to appoint according to scripts and guidelines. Schedule/reschedule/cancel appointments for services, according to scripts and guidelines. Places calls for appointment reminders and quality measure outreach. Collect care specific information for Primary Care or Specialty Care services.
• Messaging: Review medical chart to collect information for messages to send to health care team. Routes incoming calls from patients, physicians, nurses and other departments according to scripts and guidelines. Answers routine administrative inquires. Forwards medical and other complex inquires to appropriate personnel. Take messages as necessary. Manage electronic in-basket in multiple system applications.
• General Services: Assist patients by providing phone numbers, facility directions and office layouts; Directing to other departments and administrative services for further information, for example (but not limited to) Membership Services, Dental and Pharmacy. Handle ingoing and outgoing departmental mail and correspondence with patients. Other related duties as developed per department need.
• Registration: Verify insurance eligibility and/or update all demographic information per regional policies, including Personal Provider Selection, Language Preference and Special Needs. Request and/or obtain a patient medical record number when necessary. Verify health insurance coverage and follow appropriate policy/procedure. Explain co-pays, cost shares and any other applicable fees. Create Guarantor accounts as necessary before and after Membership Service Department hours. Complete Scheduling form with above data and transfer to the Registration for completion of the pre-registration and pre-verification functions. Refers to the financial counselor as appropriate. Collect past due balances as appropriate.
• Practice Organization; Coordinate referrals process including wait lists per department policies and procedures. Track referrals to specialty care by utilizing the consultation/referral system as needed in those areas where this responsibility currently exists for the individual in this classification. Request copies of films, COs, test reports and results from outside facilities. Coordinate schedules per department guidelines to maximize access. Collect and organize data per department guidelines. For example, researching and collating data from Health Connect, online quality and performance reports, MOV data, and other sources, on an ongoing basis. Develop and submit ongoing reports as requested including statistics, charts, and graphs using multiple computer programs and business math skills. Update departmental policies and forms.

Basic Qualifications:Experience

• One (1) year of call center experience OR two (2) years of customer service experience using multiple telephone lines.

• Two (2) years of experience keyboarding/typing and navigating multiple computer applications in a Windows environment including data input.

• Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education

• High School Diploma or General Education Development (GED) required.

License, Certification, Registration

• N/A

Additional Requirements:

• Excellent verbal and written English communication skills.

• Excellent organizational skills, flexibility and ability to switch tasks frequently.

• Final candidates will need to complete Contact Center Simulation assessment with minimum competency score of fiftieth (50th) percentile or higher.

• Final candidates will complete approved medical terminology course within six months of date of hire.

• Strong complex problem solving skills and the ability to make decisions independently.

• Excellent organizational skills, flexibility and ability to switch tasks frequently.

Preferred Qualifications:

• Five (5) years of call center experience OR five (5) years of customer service multiple telephone lines.

• Experience or education in the Health Care field.

• Two (2) years of post-high school education.

Notes:

• Final hours dependent on internal shift shuffle.

Primary Location: Oregon,Hillsboro,Tanasbourne Regional Contact Center Scheduled Weekly Hours: 40 Shift: Evening Workdays: Sun, Mon, Tue, Wed, Thu, Fri, Sat Working Hours Start: 05:00 AM Working Hours End: 11:00 PM Job Schedule: Full-time Job Type: Standard Worker Location: Flexible Employee Status: Regular Employee Group/Union Affiliation: W06|SEIU|Local 49 Job Level: Entry Level Department: HILLSBORO REGIONAL CONTACT CTR – Appointment Services – 1008 Pay Range: $24.32 – $29.89 / hour The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted. Travel: No Flexible: Work location is on-site at a KP location, with the flexibility to work from home. Worker location must align with Kaiser Permanente’s Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.Load MoreShare This Job
View Disability AccommodationsNavigating the Hiring ProcessWe’re here to support you!Having trouble with your account or have questions on the hiring process?Please visit the page on our website for assistance.Need help with your computer and browser settings?Please visit the page for assistance or reach out to the web manager at .Do you need a reasonable accommodation due to a disability?Reasonable accommodations may be available to facilitate access to, or provide modifications to the following:

• Online Submissions
• Pre-Hire Assessments
• Interview Process

If you have a disability-related need for accommodation, please submit your

Expected salary

$24.32 – 29.89 per hour

Location

Hillsboro, OR

Job date

Sun, 03 Nov 2024 00:17:00 GMT

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