Patient Scheduler – Referral Management Service

Job title:

Patient Scheduler – Referral Management Service

Company

NHS Scotland

Job description

This post is open to NHS Lanarkshire employees only The RoleThe Referral Management Service plays a key strategic Role in the delivery of out patient waiting time targets. The role of the patient scheduler is to accurately record and process the referral from point of receipt in the RMS on the Patient Management System and to schedule, in conjunction with the patient an appointment that meets both clinical priority, the relevant waiting time target and New Way rules.NHS LanarkshireHave you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.What we’ll need you to bring

• SVQ Level 3, Customer Care or experience in an administrative role preferably within an NHS environment.
• Experience within a busy contact centre / office type environment.
• Excellent interpersonal and communication skills is essential.
• Excellent organisational, planning and critical thinking skills when scheduling patients across multiple sites.
• Specialist knowledge of clinical services, waiting time procedures and processes.
• Ability to handle and prioritise work, including matters of a highly confidential and sometimes sensitive nature.
• Proficient IT skills which include a good working knowledge of Microsoft Excel as an analytical and operational tool.
• Knowledge of confidentiality and data protection rules.
• Understanding of Medical Terminology.
• Understanding of a range of work procedures, all of which are non-routine, requiring an intermediate level of theoretical knowledge.

It would be great if you also have

• Administrative experience gained in an NHS environment
• NHS referral and appointment systems experience
• Understanding of the benefits of booking across hospital sites
• Knowledge of outpatient waiting times and New Ways
• Customer care skills
• Ability to maintain concentration within a busy office environment

Contract typePermanentFull time or Part Time37 hours and 25 hoursPlease note for the part time post and the salary for this position will be pro-rata.Location and Working PatternThis role will be based within the Referral Management Service at Kirklands – NHSL HeadquartersThe working pattern for this role can be discussed further with the hiring manager at interview.Looking to find out more?If you’re looking to find out more, then we would love to hear from you!Please contact Janey Mitchell, Assistant RMS Manager on janey.mitchell@lanarkshire.scot.nhs.ukFor enquiries regarding the application form or recruitment process, please contact Lynn Deas, Recruitment Administrator on lynn.deas@lanarkshire.scot.nhs.uk(Please remember to include the job title and reference number in your email)Why NHS Lanarkshire?Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.Some of NHS Lanarkshire’s benefits include:A minimum of 27 days annual leave increasing with length of serviceA minimum of 8 days of public holidaysMembership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the )Paid sick leave increasing with length of serviceOccupational health servicesEmployee counselling servicesWork-life Balance policies and proceduresNHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.Further InformationFor more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our .Additional Information for Applicants

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In NHS Lanarkshire we are committed to recruiting a workforce that fully reflects the diverse make-up of our society. A place where every individual can thrive, develop and succeed based on skill, knowledge and talent, regardless of race, disability, gender, sexual orientation, care experienced* or any other dimension that can be used to differentiate people from one another.We anticipate a high level of interest in this position and may close the advert once sufficient applications are received. Please complete and submit your application early.*Care experienced applicants are people who live/have lived with foster parents/kinship carers or who live/have lived in a residential children’s setting/secure unit.Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. UK Visas & Immigration rules are available at .Prospective applicants are encouraged to check eligibility in advance of applying for vacancies in NHS Lanarkshire.From 1 April 2024, the working week for NHS Agenda for Change workers in Scotland will be reduced. Full-time hours will reduce from 37.5 to 37 hours (pro rata for part-time staff) without loss of earnings.NHS Lanarkshire will implement this change but it may not be possible to fully transition from 1 April and there may therefore be some areas of the organisation where implementation may take longer. If the department is currently unable to safely accommodate the reduced hours from 1st April, you may be required to work 37.5 hours per week until the department can meet the requirements without impacting patient safety – you will, of course, be remunerated accordingly. NHS Lanarkshire is committed to full implementation of the 37 hour working week across all areas as soon as it is safe to do so.

Expected salary

Location

Bothwell, South Lanarkshire

Job date

Wed, 27 Nov 2024 07:49:34 GMT

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