Payment Systems Customer Support Representative

Job title:

Payment Systems Customer Support Representative

Company

Boeva Tech

Job description

About the RoleAre you passionate about delivering top-notch customer service while working in an exciting and evolving industry? As a French-speaking Customer Support Representative, you will be the first point of contact for B2B clients, assisting them with account and POS-related inquiries. Your role is crucial in ensuring a seamless payment experience for businesses across Europe.Key ResponsibilitiesHandle inbound calls, chats, and emails from B2B customers regarding their payment accounts and POS devices.Provide step-by-step guidance on account verification, transaction issues, and troubleshooting.Educate customers on best practices for using their POS systems efficiently.Escalate complex issues and follow up to ensure resolution.Deliver an exceptional customer experience by being proactive, empathetic, and solutions-oriented.Common Customer Scenarios Youll Handle:
️ I need immediate verification or unblocking of my account to pay my clients.️ I want my company name to appear on customer receipts.What You Need to SucceedLanguage Skills: Native/Near-Native French (C1/C2) & Strong English (C1)
Experience: Previous customer service experience is a plus but not requiredTech-Savvy: Basic understanding of technical troubleshooting stepsSoft Skills:Active listening & engagementProblem-solving mindsetConfident, adaptable, and empatheticPositive and customer-centric attitudeSalary & Perks

• Base Salary: 1,100/month (x14 months) 15,400/year

Performance Bonus: Up to 150/month * Fully Paid Training: 3 weeks with certified instructors

• Healthcare benefits & exclusive discounts
• Career growth & professional development opportunities
• Engaging work culture: Special events, community & social initiatives
• Free online Greek language courses
• State-of-the-art office space with relaxing break areas
• Work for a Great Place to Work-Certified company that fosters diversity

Work ScheduleMonday Sunday (Rotational Shifts)
8-hour workdays | 40-hour and 5-day workweeks24/7 Operations (Night & Weekend Shifts Available)Required Documents

• EU Citizenship OR

• Full-Purpose & Specific-Purpose Work Permit Card OR

• Certificate of Protection (Refugees)

Hiring Process * Application Review

• Language Online Tests

• Client Interviews

Joining Deadline: March 5, 2025Relocation Package

• 2 weeks of hotel accommodation (fully covered)

• Flight ticket (within the EU)

• Airport pickup upon arrival

• Real estate agency fee covered (to assist with your long-term accommodation)

Dont miss this opportunity to be part of a global leader in fintech customer support! Apply today!Salary & Perks

• Base Salary: 1,100/month (x14 months) 15,400/year

Performance Bonus: Up to 150/month * Fully Paid Training: 3 weeks with certified instructors

• Healthcare benefits & exclusive discounts
• Career growth & professional development opportunities
• Engaging work culture: Special events, community & social initiatives
• Free online Greek language courses
• State-of-the-art office space with relaxing break areas
• Work for a Great Place to Work-Certified company that fosters diversity

Expected salary

€1100 per month

Location

Paris

Job date

Thu, 20 Feb 2025 23:53:05 GMT

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