Payments Analyst (Member Segments Manager)

Job title:

Payments Analyst (Member Segments Manager)

Company

Nationwide

Job description

Working as one of the senior members of the Payments Analysis team, you will ensure the delivery of high-value analysis and insight to support optimal decision making for Payments and Payments’ customers, including change and product teams.You will use your technical and systems skills to complete complex data analysis, ensuring high levels of data quality and compliance with data governance, including reporting to regulators and payments schemes.You will identify and deliver process improvements, including automation, to increase the efficiency of work within the team and support other team members in uplifting their technical capabilities.This role is in the Payments functions within the Chief Operating Office, responsible for helping our members make payments safely, keeping our payments systems and processes working reliably and compliantly.At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to .If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.What you’ll be doingIn line with the priorities agreed with the Strategy & Performance director for Payments, you’ll deliver an insight-led, expert view of customer needs and behaviours, and trends for specific payment services, together with analysis to support change and resiliency requirements for future services.

• Working with the other senior analysts and business specialists to develop an expert understanding of payments services and payments data.
• Support the production and automation of high-quality and timely regular reporting including for inclusion in tier 2 governance meetings and reports for regulators and payments schemes.
• Prioritise and deliver value-add ad hoc analysis for a wide range of internal customers with conflicting priorities – including stakeholder management of deliveries.
• Deliver forecasting to support financial planning and decision making – e.g., concerning systems capacity.
• Continually seeking and implementing improvements to deliverables and processes.
• Sharing your technical skills with other analysts.
• Taking a governance by design approach by ensuring all your work is of high quality and complies with relevant governance and policies.

You’ll work across Payments, with the senior leadership team, and the wider organisation to enable an inclusive understanding of Payments performance through internal and external reporting and insight creation to drive and support optimal strategic decision making and process ownership:

• Support the Strategy & Performance Director to balance the needs and opportunities for Payments across all payment services.
• Work closely with the Service Management, ATM, Operations, and change teams to provide analysis and insight to support them in their roles.
• Build relationships with other analysis and insight teams, driving collaboration and sharing knowledge and best practice.
• You’ll work with teams to understand performance data, key drivers, and actions, synthesising multiple inputs into concise and compelling insights – supporting the reporting team and other stakeholder in developing narratives and creating outputs suitable for a variety of audiences, up to Board and ExCo level.
• You’ll help coach and support more junior members of the team – supporting the distribution of work and helping them grow their own capabilities.
• You’ll contribute to a culture of continuous improvement by taking time to identify and drive improvements and efficiencies within the teams’ work and processes, using tools like Power BI.

About you

• Strong analytical skills and the ability to draw together a simple narrative from complex information
• Experience utilising data to identify insights and help develop clear and concise performance narratives and data visualisations for senior and wider internal audiences
• You will be a strong team player – skilled at building relationships and an effective communicator, including influencing senior people
• Highly proficient in Power Platform (including Power Apps, Power Automate, and Power BI), SQL, and Excel
• Strong abilities in reading SAS and statistics
• Knowledge and understanding of Python and Databricks
• Excellent planning and organisational skills and ability to manage and own multiple competing deliverables to tight deadlines
• Expert in data analysis using a range of tools and techniques and translating consume needs into insight requirements

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight – This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better – This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done – This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.The extras you’ll getThere are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

What makes us differentNationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.What to do nextIf this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Competency based interviews including a short practical task will take place during April.#Li-POST

Expected salary

Location

Swindon

Job date

Fri, 21 Mar 2025 01:28:57 GMT

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