About TheyDo

We’re TheyDo, a fully remote B2B SaaS organisation. Founded in 2019, we are the leading journey management platform, on a mission to make the customer journey the most powerful business tool there is.

In March 2024 we announced our latest funding round worth $34 million. Combined with our Series A raise in 2022 it takes our total investment to just under $50 million. Our angel investors include executives from Intercom, Miro, OpenAI, Amplitude, Slack, Airtable and more.

We support and partner with renowned enterprise organizations such as Cisco, Ford, Johnson & Johnson, Home Depot and Polestar, helping them manage their complex journeys and optimize them for efficient growth, removing the need for constant transformation.

We kicked off 2025 with a global team of 80 TheyDoers, representing over 30 nationalities across 20 countries.

This is just the beginning. Join our exciting journey as we make the Customer Journey the most powerful business tool there is

 

People Partner Lead /HRBP  (Contract)

Are you a seasoned People Partner (HRBP) who would like to play an integral part in scaling an incredibly successful SaaS start-up? As our People Partner Lead at TheyDo, you would wear multiple hats, partnering closely with our leadership team. This is a parental leave contractual role, until January ‘26.

 

TheyDo is a fully remote SaaS B2B organisation, pioneering a brand new category in software: Customer Journey Management. In March 2024 we secured our latest funding round, at US$34 million. We were honoured to win two of Remote’s employer awards, for ‘Excellence in Remote Work Culture’ and ‘Liftoff Award for Startups’.

 

Our angel investors include executives from Intercom, Miro, and Calendly. We serve enterprise customers such as Siemens, Pfizer and Ford. We’re currently a small but mighty team of eighty five, growing sustainably. We are primarily based in Europe, with a dozen team members in North America. The majority of our team is hired via Remote, with one legal entity in the Netherlands.

 

What you’ll do

• Act as line manager for our Senior People Operations Specialist, who manages our full employee lifecycle, as well as benefits and perks. This includes providing back-up support/coverage during PTO/absence.
• Provide strategic and tactical business partnership to our people leaders and Co-Founders, across all technical, GTM and business functions.
• Provide regular guidance/coaching on topics such as; compensation, performance, promotions, morale, employee well-being and organisational design.
• Provide support to our individual contributors on topics related to employee relations, acting as a neutral point of contact to ensure a fair outcome.
• Build upon our learning & development strategy e.g. in-house/external soft skills development, levelling, growth plans, mentoring programs etc.
• Own our strategy on total rewards – cash, equity and benefits.
• Drive a performance based culture, running cyclical programs such as company wide engagement, performance reviews and our annual compensation cycle.
• Run exit interviews, to uncover insights and consider opportunities for improvement.
• Continuously automate and ensure that as a lean team we’re efficient handling people topics and queries.
• Partner with our Head of Finance to support business structure and workforce planning, ensuring People Team practices support strategic goals and a scalable, sustainable organisation.

 

What you won’t do

• Get hands-on involved in talent acquisition – we have talented team members who specialise in scaling our business.
• Build/manage our employee database using spreadsheets. We use tools such as Humaans (HRIS), Remote (EOR), Ledgy (equity management) and Culture Amp (performance/engagement).
• Payroll – we’ve got that covered.

What we’re looking for

• A minimum of eight years experience in HR, including four years as a Senior, Principal or Lead People Partner (HRBP) at a fast growing SaaS organisation.
• Direct experience within or overseeing people operations.
• A minimum of one year’s experience as a line manager/people leader.
• At least two years experience in a hybrid or preferably fully remote environment.
• Experience in learning & development and total rewards.
• Experience driving effective change management with complexity.
• Third level education in Human Resources (degree, masters or post grad).
• Exceptional knowledge of employee legislation in at least one European country (Dutch and/or US labour law knowledge is a distinct advantage).
• Significant experience in handling performance and/or behavioural concerns or grievances – you follow the law and always lead with empathy.
• A naturally driven individual who thrives on autonomy, being organised, and is comfortable with some ambiguity given that we’re a start-up.
• Strong and authentic communicator, with a high attention to detail (diligence).
• Emotional intelligence, empathy and a natural desire to problem solve. You genuinely care about people, and building an equitable people driven organisation.
• Digitally savvy: confident using Google Sheets/Slides and HRIS systems. Experience using Notion, an equity management tool such as Ledgy and/or a performance management tool such as Culture Amp is preferred.
• Coachable: you see 360 degree feedback as a gift (positive/constructive) and act on it.

 

What we offer our permanent employees:

 Competitive compensation and pre-IPO equity – we like to give our team members ownership with our stock package. When TheyDo succeeds, we all succeed!

 Fully remote working with flexible hours – we’re staunch advocates for autonomy and flexibility.

 Health Insurance benefit – at TheyDo our team’s health and wellbeing are a priority. We include tailored support for every employee, regardless of location.

 Flexible holiday days – We love what we do and equally equally love taking a break. You’ll have a minimum of 25 days of paid holiday per year (pro rata), in addition to public holidays and an extra three days during our annual company-wide winter shutdown in December.

 Learning and Development budget we encourage everyone to take ownership and invest in their growth and development, providing financial support to benefit you in your role and career.

‍♂️Wellbeing budget – nurture your mind and body. We’ll support you in looking after you, whether it’s meditation, mindfulness, or a yoga/gym membership.

 Paid parental leave – we’ll ensure financial support and time off for you to bond with the newest little members of your family (6 months for the primary carer, and 6 weeks for the secondary carer – fully paid). We provide paid childcare leave when you need to take time out to help your little one recover.

‍ Home office or co-working support – choose your ideal workspace with our home office or co-working budget. Whether you prefer the comfort of your home office or the collaborative atmosphere of a co-working space, we’ve got you covered.

️ Company events – we regularly connect in-person to strategise, reflect or simply have fun. Our most recent company retreats were held in the Spain, Portugal and France.

⚒️ Latest tech & tools – MacBook Air, Pro or laptop, we want you to have the equipment that you’re most comfortable with. We use tools such as Gather, Slack, Notion, Loom, G:Suite and naturally TheyDo to work collaboratively and asynchronously.

Continuous growth of our benefits package as we continue to grow in size

 

To any recruitment agencies, we appreciate you would like to support us but we do not accept any unsolicited CVs or introductions.

 

About TheyDo

Our core values are the driving force behind every decision we make.

We ‘Journey together’ along a path of collaboration and synchronization. In everything we do, we ‘Own it’, never shying away from taking action or making decisions. Our ‘Cloaks off’ mentality ensures that transparency and integrity reign supreme. Moreover, ‘Customer Fueled’ innovation is at the heart of our work, as we know that the success of our product is directly linked to how we involve our customers in the process.

TheyDo is an equal opportunities employer. Our customers are diverse, and we believe our organisation should be, too. We nurture an inclusive culture where everyone feels equally important, no matter their background or status. We will never discriminate on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability, education, or race.

Our commitment to building a diverse and inclusive TheyDo includes making reasonable adjustments to the interview process. If you need any adjustments, please reach out to your Talent Partner.

If you are a woman or part of an underrepresented group, we encourage you to apply. Even if you don’t check every box — your skills and perspective could be just what we need to succeed. We value diversity and know you bring something unique to the table!

#LI-Remote