Perioperative Care Digital Support Assistant

Job title:

Perioperative Care Digital Support Assistant

Company

NHS

Job description

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.Please see below for a detailed job description for the role.Main duties of the jobThe perioperative care team at the University Hospital Southampton NHS foundation trust (UHS) are delighted to be able to offer a fantastic opportunity for a customer focused, friendly and enthusiastic individual to join our expanding and innovative team.UHS offers fantastic training and development giving you the best possible opportunities to achieve the career you want. Development of our staff is central to the delivery of high quality, safe and effective care. We can offer opportunities to develop within a supportive environment, and our staff survey results reflect our commitment to facilitate your career progression.Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.About usAs one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.Specific to this role is the suitability for agile working which is a mixture of on-site and remote workingPlease talk to us at interview about the flexibility you need, and we will explore what’s possible for the role and service.Date posted26 September 2024Pay schemeAgenda for changeBandBand 3Salary£24,071 to £25,674 a year per annum (PA) pro rataContractPermanentWorking patternFull-time, Part-time, Home or remote workingReference number188-CL400924Job locationsSouthampton General HospitalTremona Rd,SouthamptonSO16 6YDJob descriptionJob responsibilitiesThe successful candidate will be responsible for providing administrative and patient support with My Medical Record (MyMR) which is used within perioperative care to deliver our digital screening for patients. This dynamic and integral role will support patients signing up to MyMR face to face or over the telephone, coordinate the training of the clinical team in using MyMR, to work with clinical teams to identify patients to be signed up to use MyMR or other health apps and support processes e.g in clinic and help/support with other patient facing digital platforms and tools. Where required they will supervise, support and train band 2 staff working within the clinical service. They will be expected to manage their own workload, working autonomously and as part of a team.The ability to occasionally travel to our Lymington site is essential. Job descriptionJob responsibilitiesThe successful candidate will be responsible for providing administrative and patient support with My Medical Record (MyMR) which is used within perioperative care to deliver our digital screening for patients. This dynamic and integral role will support patients signing up to MyMR face to face or over the telephone, coordinate the training of the clinical team in using MyMR, to work with clinical teams to identify patients to be signed up to use MyMR or other health apps and support processes e.g in clinic and help/support with other patient facing digital platforms and tools. Where required they will supervise, support and train band 2 staff working within the clinical service. They will be expected to manage their own workload, working autonomously and as part of a team.The ability to occasionally travel to our Lymington site is essential.Person SpecificationTrust ValuesEssential

• Patients First
• Always Improving
• Working Together

Qualifications / training requiredEssential

• GCSE Level or equivalent qualifications to include English Language Evidence of recent further professional development.
• Educated to NVQ3 standard in a relevant subject or able to demonstrate an equivalent level of knowledge and skills plus proven experience and specialist knowledge of project administration

Previous or relevant experience necessaryEssential

• Experience working in a customer service environment
• Experience in training and supporting customers or service users on new systems/processes

Desirable

• Experience and understanding of key systems and processes required to support a busy and challenging office
• NHS experience
• Experience in IT-based training environment
• Experience in a supervisory role
• Experience of managing customer complaints
• Experience working with diverse audiences (eg. volunteers, patients and/or community groups).

Person SpecificationTrust ValuesEssential

• Patients First
• Always Improving
• Working Together

Qualifications / training requiredEssential

• GCSE Level or equivalent qualifications to include English Language Evidence of recent further professional development.
• Educated to NVQ3 standard in a relevant subject or able to demonstrate an equivalent level of knowledge and skills plus proven experience and specialist knowledge of project administration

Previous or relevant experience necessaryEssential

• Experience working in a customer service environment
• Experience in training and supporting customers or service users on new systems/processes

Desirable

• Experience and understanding of key systems and processes required to support a busy and challenging office
• NHS experience
• Experience in IT-based training environment
• Experience in a supervisory role
• Experience of managing customer complaints
• Experience working with diverse audiences (eg. volunteers, patients and/or community groups).

Expected salary

£24071 – 25674 per year

Location

Southampton

Job date

Sun, 29 Sep 2024 07:53:21 GMT

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