Perioperative Digital Support Assistant

Job title:

Perioperative Digital Support Assistant

Company

NHS

Job description

Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT.University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.Please see below for detailed job description of the role.Main duties of the jobThe perioperative care team at the University Hospital Southampton NHS foundation trust (UHS) are delighted to be able to offer a fantastic opportunity for a customer focused, friendly and enthusiastic individual to join our expanding and innovative team. This role will involve talking to patients directly on a daily basis and following up a caseload of patients with behavioural change in the lead up to surgery under supervision of the clinical teams.Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.About usUniversity Hospital Southampton is one of England’s largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.Date posted20 February 2025Pay schemeAgenda for changeBandBand 3SalaryDepending on experience £24,071 – £25,674 per annum (pro rata)ContractPermanentWorking patternFull-time, Part-timeReference number188-AC110225Job locationsSouthampton General HospitalSouthamptonSO16 6YDJob descriptionJob responsibilitiesThe successful candidate will be responsible for providing administrative and patient support with My Medical Record (MyMR) which is used within perioperative care to deliver our digital screening for patients.This dynamic and integral role will include:-Supporting patients to sign up to MyMR-Coordinate the training of the clinical team in using MyMR-To work with clinical teams to identify patients to be signed up to use MyMR or other health apps and support processes e.g in clinic and help/support with other patient facing digital platforms and tools.-Booking and managing patient appointments-Supporting patients with behavioural change in the lead up to surgery and follow up post surgeryThey will be expected to manage their own workload, working autonomously and as part of a team.The ability to occasionally travel to our other hospitals is desirable. Job descriptionJob responsibilitiesThe successful candidate will be responsible for providing administrative and patient support with My Medical Record (MyMR) which is used within perioperative care to deliver our digital screening for patients.This dynamic and integral role will include:-Supporting patients to sign up to MyMR-Coordinate the training of the clinical team in using MyMR-To work with clinical teams to identify patients to be signed up to use MyMR or other health apps and support processes e.g in clinic and help/support with other patient facing digital platforms and tools.-Booking and managing patient appointments-Supporting patients with behavioural change in the lead up to surgery and follow up post surgeryThey will be expected to manage their own workload, working autonomously and as part of a team.The ability to occasionally travel to our other hospitals is desirable.Person SpecificationQualifications / TrainingEssential

• GCSE Level or equivalent qualifications to include English Language
• Evidence of recent further professional development
• Educated to NVQ3 standard in a relevant subject or able to demonstrate an equivalent level of knowledge and skills plus proven experience and specialist knowledge of project administration

Previous or Relevant ExperienceEssential

• Experience working in a customer service environment
• Experience in training and supporting customers or service users on new systems/processes

Desirable

• Experience and understanding of key systems and processes required to support a busy and challenging office
• NHS experience
• Experience in IT-based training environment
• Experience in a supervisory role
• Experience of managing customer complaints
• Experience working with diverse audiences (eg. volunteers, patients and/or community groups)

Special Requirements of the PostEssential

• Travel between Trust sites and to off-site location when required
• Out of hours working to meet the requirements of the programme when required

Trust ValuesEssential

• Patients First
• Always Improving
• Working Together

Person SpecificationQualifications / TrainingEssential

• GCSE Level or equivalent qualifications to include English Language
• Evidence of recent further professional development
• Educated to NVQ3 standard in a relevant subject or able to demonstrate an equivalent level of knowledge and skills plus proven experience and specialist knowledge of project administration

Previous or Relevant ExperienceEssential

• Experience working in a customer service environment
• Experience in training and supporting customers or service users on new systems/processes

Desirable

• Experience and understanding of key systems and processes required to support a busy and challenging office
• NHS experience
• Experience in IT-based training environment
• Experience in a supervisory role
• Experience of managing customer complaints
• Experience working with diverse audiences (eg. volunteers, patients and/or community groups)

Special Requirements of the PostEssential

• Travel between Trust sites and to off-site location when required
• Out of hours working to meet the requirements of the programme when required

Trust ValuesEssential

• Patients First
• Always Improving
• Working Together

Expected salary

£24071 – 25674 per year

Location

Southampton

Job date

Sat, 22 Feb 2025 23:58:30 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.