Physical Security Operations Centre Lead, AWS Security

Job title:

Physical Security Operations Centre Lead, AWS Security

Company

Amazon

Job description

DESCRIPTIONAmazon Web Services is a dynamic and rapidly growing business within Amazon.com. We provide a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. We provide organisations with building block web services that allow them to innovate faster and operate their software more cost-effectively. These services-in-the-cloud include on-demand compute capacity, storage, content delivery, querying of structured data, message queuing, and more. The AWS team is building and delivering the next generation of cloud computing that supports public AWS offerings like S3, EC2, and CloudFront. We are innovating new ways of building massively scalable distributed systems.AWS Security is looking for an action-oriented individual to oversee daily shift operations within the AWS Security Operations Centre (SOC). You will work with technicians and other shift leaders to triage, escalate, and manage responses to all events impacting or threatening AWS personnel, property and assets worldwide and report directly to the AWS Physical SOC Manager.The shift leader will be the lead decision maker within the operations centre and will help identify, assess and coordinate communication. You will respond to security related incidents and crisis and also quality check and assist in the programming of access control devices. You will quality check team members work by reviewing metrics, recorded calls, ticketing system coordination, alarm response and device programming.The AWS SOC Lead will ensure all technicians are aware of and properly adhere to procedures, Service Level Agreements and will lead on-the-job training. Using proprietary and commercially available sources of information and software, you will monitor risks that could negatively affect AWS sites including human security threats, weather, natural and man-made disasters, and political unrest. This role will also monitor internal and external systems to identify, assess, and manage communications to team members, regional leaders, affected organisations (external or internal) and stakeholders throughout the incident life-cycle.You must have a proven record of effective leadership capabilities, be innovative and creative when working to solve problems, and demonstrate good judgment while under pressure. You should also be able to operate autonomously, use discretion when dealing with sensitive information, and apply sound business principles and data analysis to identify problems and initiate actions to address them. Along with direct shift responsibilities, the AWS SOC Lead will coordinate and train all team members to ensure the AWS SOC is functionally staffed at all times.The AWS SOC is a 24/7 operation and shift work will be required.About the team
About the team
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS

• Bachelor’s Degree in a related subject (Communications, Criminal Justice, Political Science, etc.) or an equivalent combination of education and experience sufficient to perform the essential functions of the job
• Several years of experience working in a security or emergency operations centre
• Several years in a leadership role. Multiple years of experience working with access control or physical access management systems (ex: Lenel, Multi-Max, C-Cure, Honeywell, etc.)

PREFERRED QUALIFICATIONS– Certification in access control or alarm monitoring suite. Track record of creative problem solving, and the desire to create and build new processes. High-level customer service skills as demonstrated by way of previous work history. Experience maintaining metrics and SLAs, strong time management and multitasking skills, as well as attention to detail. Excellent written and verbal communication skills with ability to concisely and effectively address questions while providing subject matter expertise on policy to associates and management across diverse AWS sites
– Demonstrated working knowledge in Workplace Violence, Crisis Management – Business Continuity / Emergency Response Experience in balancing stress and workload to ensure success and continuity of operations
– Project management skills and ability to demonstrate proficiency at using MS SharePoint, and MS Office software suite. Willingness to be active in the training, coaching, and development the team. Ability to deep dive issues and maintain customer focus. ASIS CPP/PSP, ISMI CSMP or equivalent certificationBy working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Expected salary

Location

London

Job date

Wed, 19 Feb 2025 06:04:01 GMT

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