Police Enquiry Officer Supervisor (Part Time)

Job title:

Police Enquiry Officer Supervisor (Part Time)

Company

Devon & Cornwall Police

Job description

Employing ForceDevon & CornwallContract TypePermanentDepartmentD&C Contact and Resolution CommandLocationKingsbridge, Newton Abbot, TorquayType of working arrangementStatic-WorkerA Static-Worker has little or no opportunity to work remotely as they need to carry out their work at a specific force premises, this could be for a number of reasons including the location of equipment.GradeGrade 7Advertised Internally / ExternallyInternal and External RecruitmentSalaryStarts at £36,630 rising by yearly increments to a maximum of £40,893 per annumSalary InformationThe above salary is based on a full time (37 hour) salary. If you are successful in a part time role this will be pro-rata’d to reflect your working hours.Please note: Exceptions to starting salary may apply if you are an existing Police Staff employee substantively posted to a role at the same grade.Does Flexi-Time apply to this role?NoAllowancesWeekend Working paymentShift Pattern / RotaAdditional allowance informationFor additional information on allowances please see our pagePart/Full TimePart TimeHours per week18.5We welcome applications from individuals wishing to work on a part-time basis and are willing to consider flexible working patterns subject to business need.Published role profile/ job descriptionInterviews will commence the week of27 January 2025Job Advert DescriptionThe starting salary for 18.5 hours per week is £18,315 per annum (pro rata £36,630 per annum).This is an exciting opportunity for the successful candidate to be involved in the reopening of front desks across Devon & Cornwall.You will be required to cover Newton Abbot, Torquay and Kingsbridge.Duties include to supervise a team of Police Enquiry Officers (Front Counter Team), (PEOs) ensuring the highest quality service is provided for all visitors to our Police Enquiry Offices, so as to improve the public’s confidence in the services provided, enhance levels of customer satisfaction and meet the Force standard for Customer Contact.Ensure that PEOs are fully embedded into the Local Policing Team, are providing adequate support and have received appropriate training to enable them to undertake the tasks and responsibilities of the role.Manage the shift rotas and annual leave allocation to ensure appropriate staffing levels across all locations to guarantee published opening hours. Undertake any or all of the functions of the PEO particularly during periods of high demand or to deal with short-term, unexpected staffing emergencies to meet operational needs.Provide a source of professional expertise, guidance and support to PEOs, helping them deal with the more complex and challenging problems and situations, to develop their knowledge and skills through coaching and on-the-job training, to generally enhance the quality of service delivered to the customer.Actively promote by example, a supportive and empathetic response to victims and witnesses and to other visitors to the Enquiry Office who may be from a different culture, disturbed, distressed or angry, so that all receive a fair, non-discriminatory and objective response appropriate to the urgency of the matter.These posts may cover additional sites and many require frequent travel.Please see role profile for full details.Closing Date06/01/2025, 12:00For Further Information, Please Contact:Hiring Line ManagerSarah HerbertHiring Line Manager PositionPEO Operations ManagerHiring Line Manager Phone NumberN/AHiring Line Manager Email AddressPEOSupervisors@devonandcornwall.pnn.police.ukHow to apply: To apply for this role please click the ‘apply’ button below, you will then be taken to a registration page. Please complete this registration form to create an account, once created you will be taken to the application.Already have an account? If you have previously created an account please click ‘login’ at the bottom of the page next to the ‘submit registration’ button. Once logged in, you will be taken to the application.

Expected salary

£36630 per year

Location

Devon

Job date

Sun, 15 Dec 2024 04:03:59 GMT

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