Practice Support Advisor

Job title:

Practice Support Advisor

Company

Simplyhealth

Job description

£25,000 + £600 flexible benefits pot + pension + healthplan + 36 days holiday + hybrid workingAre you passionate about making a positive impact on people’s lives? Do you want to be part of a company that is striving to revolutionise access to healthcare in the UK? At Simplyhealth, our health plans provide the opportunity to attend routine dental treatments, visit the optician, have complementary therapies (e.g. physio) and much more by providing financial support to those that really need it.But we’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing.This is full-time role on a 6 month contract. As Practice Support Advisor you’ll work with the team to provide growth, sales and retention support to our member dentists and the teams at their practices. Providing support to the dentists, you’ll be the first port of call for any queries through all communication channels, most predominantly inbound phone calls. You’ll also be working closely with the field sales teams to identify any potential growth from the practices in their area. This is a relationship-focused role so to succeed, you’ll have a passion for great customer service and relationship building, and enjoy problem solving.Key responsibilities include:

• As a point of contact, you’ll create a fantastic, professional impression for the practices, always aiming to achieve first contact resolution where possible.
• Taking ownership for problem solving, and dealing with challenging requests, as well as escalating other issues where needed.
• Building and maintaining strong, long-lasting client relationships, as well as proactively rebuilding former relationships where needed, ensuring all feedback is captured and followed up on.
• Working with the Business Development Consultants, helping to develop and grow the clients by identifying any sales/growth opportunities for them to follow up on.

About YouTo be successful in this role, you’ll have a passion for great customer service and problem solving. You’ll be someone who thrives in a busy environment and team.To be considered you’ll need to have:

• Previous customer service experience, ideally phone-based
• Proven success establishing and building trusted, professional relationships with customers/clients
• Success working in high pressure environments and working to deadlines

Our dream candidate might also have:

• Knowledge of the dental industry
• Experience of up-selling and cross-selling on existing accounts, as well as identifying and actively seeking opportunities and effective handling of new business enquiries

What’s in it for youAs well as a competitive salary, our benefits package includes:

• Group bonus scheme
• Generous pension with a 6% pension gift from us
• 36 days holiday (with the option to buy and sell a further 5 days)
• Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private medical insurance, shopping vouchers and more)
• Your own health plan
• Access to a wellbeing hub
• Shopping discounts
• Recognition awards
• Give as you earn
• 3 volunteering days

We have a head office in Hampshire, but depending on your role, you’ll be able to enjoy our ‘smart working’ approach This means you can flex when and where you spend your time. For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more.Your Recruitment JourneyWe’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.Your process

• Screening call with Talent Acquisition Team
• Virtual Interview with the hiring manager and team
• Aptitude assessment
• Offer

Should you require any additional support with your application, or need us to make any adjustments for you, please contact our Talent Team; .Please note: Working for a purpose driven company like ours is a fantastic opportunity so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and aren’t able to consider applications after this time.#LI-Remote

Expected salary

Location

Andover, Hampshire

Job date

Fri, 27 Sep 2024 03:05:36 GMT

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