Principal Engagement Manager

Description

As a Principal Engagement Manager, you will be instrumental in leading large-scale, complex projects that integrate multiple work streams. You will serve as the bridge between AWS cross functional teams (ProServe, Sales) and customer executive team’s providing high-level briefings to Senior Vice Presidents (SVPs) and Vice Presidents (VPs). Your role is crucial in ensuring the strategic alignment and success of our projects.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Key job responsibilities

Project Leadership and Strategy Implementation:

Define, plan, and manage complex, integrated project workstreams across multiple strategic opportunities.

Lead project planning, scheduling, and coordination to ensure timely delivery and high-quality outcomes.

Develop and implement risk management plans to mitigate project risks and demand plans to ensure smooth project execution.

Oversee the contract execution process, ensuring all contractual obligations are met and aligned with project objectives.

Executive Communication and Reporting:

Prepare and deliver executive-level briefings and materials to SVPs and VPs ensuring clarity and alignment with business objectives.

Serve as the primary point of contact for executive stakeholders and internal teams (Sales, ProServe, Account Teams), maintaining continuous communication and transparency throughout project lifecycles.

Facilitate executive-level meetings and presentations, articulating project status, challenges, strategic recommendations, and the progress of contract deliverables.

Stakeholder Engagement and Team Collaboration:

Foster strong relationships with stakeholders at all levels of the organization to ensure alignment and support for project initiatives.

Collaborate with cross-functional teams to gather and analyze data requirements, ensuring they are clearly defined and integrated into project plans.

Lead proposal delivery efforts, working with internal teams to develop proposals that meet customer needs and align with strategic goals.

Provide leadership, direction, and coaching to project teams, enhancing their capabilities and ensuring high performance.

Continuous Improvement and Innovation:

Continuously evaluate project processes and outcomes, identifying areas for improvement and innovation.

Stay abreast of industry trends and technological advancements to incorporate best practices into project management, including refining data requirements gathering processes.

Accountability and Success Metrics:

Take full responsibility for the engagement’s success, tracking performance metrics and adjusting strategies as necessary to meet business objectives.

Ensure that all project deliverables meet the quality standards and strategic goals set by the organization, including the timely and accurate delivery of proposals and contract execution.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Hybrid Work

We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our UK Amazon offices

Basic Qualifications

• Bachelor’s degree with 10+ years of experience as a Program Manager or in a similar leadership role in a technology-focused environment.

• 7+ years of leadership in technical product or program management, with the ability to guide strategic initiatives.

• 5+ years of experience managing large-scale, cross-functional projects, including building sustainable processes and coordinating complex schedules.

• 5+ years of experience developing customer-facing presentation

• Experience with project management disciplines, including scope, schedule, budget, quality, risk, and critical path management.

Preferred Qualifications

• Advanced project management certifications, such as PMP, Agile, or equivalent.

• 10+ years of experience developing customer-facing presentation

• Proven experience defining and managing KPIs/SLAs to drive multi-million dollar businesses, with regular reporting to senior leadership.

• Track record of driving innovation at a strategic level within large organizations.

• Superior written and oral communication skills, particularly in executive settings.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.