Principal Lead – Infrastructure & Operations 10457BR

Job title:

Principal Lead – Infrastructure & Operations 10457BR

Company

NHS Scotland

Job description

Flexible Location: Based throughout Scotland, NES is a remote friendly employer supporting office and hybrid working. We’re happy to talk about how you want to work.Work Pattern: Permanent, Full Time, 37 hours per weekYou must have eligibility and entitlement to work in the UK which is required to be maintained throughout your period of employment.Who We AreNHS Education for Scotland (NES) is the national health board with statutory responsibilities to effect sustainable change through workforce development, education and training across the health and social care system in Scotland, while working at UK level with partner organisations.NES Technology Service (NTS) has created a strategic programme for the transformation of digital based services to allow NES to become a leading digital organisation in Scottish Health, digital by default and fully aligned with the Scottish Government’s technology strategies.It is in pursuit of this aim that NTS are working with partners to develop digital-first solutions that utilise a National Digital Platform.The is an open, standards-based platform, supporting technology and data for the health and social care environment. It underpins our commitment to making health and care information and services more accessible. The NDP is designed to be used by services and providers across the NHS in Scotland.NTS also develop several products that actively using the NDP to provide a safer and more efficient service for our health and social care users.Our TechnologyWe are in the business of providing safe, secure and innovative technology products and services that aim to improve outcomes across education, training, workforce, health and care in the public sector in Scotland. Using modern cloud-based technology we deliver sustainable products and services for the future.The OpportunityWe are looking for an enthusiastic and self-motivated individual to join our highly talented Infrastructure & Operations team. Working within the NES Technology Service (NTS) the successful candidate will pay a key role in shaping how Infrastructure & Operations services are delivered, and in doing so enable delivery of the NES Strategy 2023-2026 and assist NTS in our contribution to delivering against the Scottish Government Digital Health and Care Strategy and Data Strategy.NTS is seeking a highly skilled and motivated Principal lead to lead the Service Management team, and to further develop and improve on the existing processes within the Infrastructure & Operations remit.Key areas within the remit of the successful candidate will be IT Service Management, including Key performance reporting, the NTS Service Desk, Business Operations and the ongoing implementation of ITIL based methodology.It is anticipated that upon the completion of the ongoing NTS Organisational Change process, that the successful candidate will head up a team of upwards of 15 individuals.Do you enjoy playing a leadership role in multi-disciplinary teams to bring technology products from inception to production and sustained operation?Do you have a keen interest in IT Service Management techniques with a proven track record in applying them?Do you want to play a key role in leading the development of high-quality Infrastructure & Operations services?Do you have a passion to provide excellent customer service in a modern and agile way?Do you enjoy working at pace and being adaptive to an ever-changing environment?As a senior colleague within the Infrastructure & Operations business unit, you will have the opportunity to provide direction and management of our Service Management team, with a focus on excellence and nurturing clear career development pathways, your work will directly influence the development of impactful technology services for health and care professionals, and the general public.Does this sound like you?What We Love to SeePrincipal Leads in Infrastructure & Operations require a broad range of skills and experience, if you can offer some or all of these, we’d love you to apply:

• Ability to work collaboratively with a wide range of stakeholders in order to participate in the planning and delivery of defined strategies
• IT Service Management experience, including reporting
• Change Management experience
• Highly experienced in leading teams to deliver Microsoft 365 solutions and services
• Experience of building relationships across NHS Scotland and operating on a national level. Collaborating on national solutions and working with colleagues in other boards to promote single solutions, and ways of working
• Highly effective at identifying and implementing process improvements and building successful teams through understanding team styles and influencing and motivating team members
• Proven experience of coaching, leading and managing Service Desk colleagues
• Demonstrate honesty, integrity, care and compassion when dealing with others, utilising tact and persuasion skills when necessary
• Highly effective communicator knowing how to make complex technical information and language simple for diverse senior internal and external stakeholders (both verbally and in writing)
• Line management and coaching/mentoring experience
• Ability to work on own initiative, to organise and prioritise own workloads and that of others, and to meet strict deadlines

Benefits Which MatterAs a valued employee of NHS Scotland, you can enjoy an extensive range of benefits including:

• Life-work balance – with opportunities for flexible working and hybrid working
• Generous NHS pension scheme
• Annual incremental salary progression (up to the maximum of the salary band) plus annual NHS salary scale review
• Annual Leave – 27 Days increasing in line with service plus 8 days public holiday
• NHS discounts and more

Diversity and InclusionDeveloping a successful national service for Scotland is impossible without ensuring we consider the diverse needs, perspectives and backgrounds of everyone in Scotland in our work.We are focused on hiring the very best talent available for NES, and actively encourage applications from candidates of all backgrounds and aim to ensure everyone is treated fairly, with respect and has a positive recruitment experience – regardless of the outcome.It’s not essential to be in a Principal Lead role right now. You may be returning from a career break (e.g. maternity, paternity, caring for others) or returning after working in another field. Your experiences elsewhere can bring a fresh perspective to our work.If you are considering applying and feel it would be helpful to discuss this initially, please contact name, Nikki McColgan, Head of Service, Infrastructure & Operations,Next StepsOur recruitment process is currently 100% remote and if successful you would initially work remotely, working from our offices as operationally required.All applicants who are shortlisted for interview will be contacted by e-mail.Online interviews (including a presentation/exercise) will take place Thursday 31 October 2024. The presentation and exercise topics will be sent to candidates selected for interview.For further information please refer to the Job Information Pack below.Unless otherwise stated the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.If you have any queries regarding the NHS Scotland National Recruitment Portal or the recruitment process, please don’t hesitate to contact our recruitment partners, the East Region Recruitment Service, at:

Expected salary

Location

United Kingdom

Job date

Thu, 19 Sep 2024 02:19:03 GMT

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