Print & Production Support Coordinator

Job title:

Print & Production Support Coordinator

Company

Dalhousie University

Job description

Printing Services is an Ancillary Services unit that provides cost effective, timely and high quality print-related services in support of Dalhousie’s teaching, learning and research activities. Reporting to the Manager of Printing Services, the Print & Production Support Coordinator is a member of the production team responsible for producing a wide range of documents under the guidance of the Production Supervisor and Print Technicians and is tasked with assisting customers and coordinating client requests to ensure deadlines are met and customer satisfaction is achieved.
Key Responsibilities

• Assist with trouble shooting for customers using the quick print, self-serve computer stations and printers, resolve order issues and contact customers (i.e., incorrect order received or missing order).
• Operate various office printers, large format printer and fax machine – including refill paper trays, clear jams, change toner cartridges, and submit service calls.
• Safely operate laminator, punch, coiler/crimper, cutter, folder, perforator, drill, and shrink wrapper to finish and package various types of jobs for customers, and prepare and process shipments.
• Receive deliveries including operating pallet jack as needed to receive pallets of paper and printed materials.
• Assist customers at the front counter, answer phone calls, respond to voice messages and email enquiries regarding order status, shipments, deliveries, products and services offered, and pricing, generate daily reports, and complete data entry.
• Order intake for printing, photocopying, finishing, exam scanning, faxing, and supplies – includes completing order forms on behalf of customers. Perform other administrative duties as required.

NoteDue to operational requirements, the successful applicant is required to work in-person on campus.Required Qualifications

• High school diploma, demonstrated technical ability and two years of experience working as part of a team in a customer service, business or office environment (equivalent combination of training and experience).
• Previous experience working in print production.
• Previous experience in a fast-paced, customer-focused environment.
• Demonstrated communication (verbal and written) and customer service skills.
• Demonstrated ability to multitask and prioritize.
• Proficiency with MS Office (Outlook, Word, Excel, Access), Adobe Acrobat and InDesign.

Assets

• Knowledge of digital print processes and training in pallet jack operation and ladder safety.

Job CompetenciesThe successful candidate is expected to demonstrate proficiency in Dalhousie’s core competencies (https://www.dal.ca/dept/leaders.html), in particular:– Respect & Inclusion
– Adaptability
– Knowledge & Thinking Skills
– Communication
– Service
Additional InformationDalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.
Application ConsiderationBargaining unit employees (NSGEU local 77) are given priority consideration and will be notified on the status of their application following assessment. All other applications will be considered when there is no qualified candidate from the bargaining unit.We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or Human Resources.
Diversity StatementDalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous Peoples of Turtle Island (especially Mi’kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community. In accordance with our Employment Equity Policy, preference will be given in hiring processes to candidates who self-identify as members of one or more of the equity-deserving groups listed above. For more information, including details related to our Employment Equity Policy and Plan and definitions of equity-deserving groups please visitPosting Detail InformationNumber of Vacancies 1
Open Date 12/13/2024
Close Date 01/03/2025
Open Until Filled No
Special Instructions to Applicant
Quick Link for Direct Access to PostingSupplemental QuestionsRequired fields are indicated with an asterisk (*).Documents Needed to ApplyRequired Documents * Résumé / Curriculum Vitae (CV)
Optional Documents * Cover Letter

Expected salary

Location

Halifax, NS

Job date

Sun, 15 Dec 2024 07:53:40 GMT

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