Printing Customer Representative Printing Customer Representative

Department 00429 – University Print & Mail Srvs. Job Summary

Acts as both inside and outside sales representative and customer service representative. Sells printing services on campus.

Responsibilities

1. Writes up orders and estimates received via email, phone, web ordering and in person from clients, accurately and in a timely manner.
2. Responds promptly to inquiries and client requests. Maintain existing customer relationships and work to create new customer relationships.
3. When appropriate, advise customers on best strategies to achieve their desired outcomes. Works with purchasing when outsourcing is required and ordering paper as needed, following all state and University purchasing procedures.
4. Works closely with production staff and management regarding production schedules and with specific job requirements.
5. Works with management in establishing printing service, sales, and marketing goals by defining client’s needs and overseeing all aspects of the printing processes to improve client experience.

• This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

Four years experience in printing, estimating, and marketing, or related experience or equivalency (one year of education can be substituted for two years of related work experience); demonstrated communications skills; and a commitment to providing excellent customer service required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

1. 1-2 years’ experience in the Graphic Communications / Printing Industry.
2. Communicates well with the public in a professional manner.
3. Self-starter who can work independently or with a team.
4. Ability to think quickly and solve problems.
5. Attention to detail is a must.
6. Customer service experience required.
7. Sales Experience.
8. Knowledge of postal specifications and mail requirements.
9. Experience in Microsoft Office Suite, including Excel.
10. Experience with a CRM (customer relationship management) or MIS (management information system) is preferred.

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

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