Process Improvement – Grocery, Amazon Flex

Job title:

Process Improvement – Grocery, Amazon Flex

Company

Amazon

Job description

DESCRIPTIONWe are seeking a Process Improvement specialist based in London, United Kingdom, to drive process improvement and optimization within the Amazon Grocery Logistics business. Specifically, this leader will work directly with the grocery fulfillment centers and third-party grocery merchants who operate Amazon Flex. They will work with functions that cut across the organization, including technology, compliance, operations and customer service to drive a great customer and driver experience for our program.Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are disruptive and promise to challenge traditional approaches, changing the way the industry operates.You will be responsible for driving new projects and process improvements to improve the customer experience, driver experience, and cost within our logistics networks.Key job responsibilities
– Responsible for ownership of key business metrics including quality, driver experience, and cost.– Responsible for creating new projects and mechanisms to launch across the UK network.– Responsible for driving alignment across stakeholder teams to work towards metric improvements through joint projects and goals.– Responsible for working with tech partners to deploy new features across the UK network.A day in the life
You will use data daily to identify defects that impact our drivers and customers. With this data, you will articulate the problems and propose scalable and commercial solutions to leadership.You will be expected to visit the operations weekly and become the subject matter expert for partner teams. 10-20% of the role will involve travel.We are open to hiring candidates to work out of one of the following locations:London, GBRBASIC QUALIFICATIONS– A degree
– Valid Full UK Driving License
– Relevant experience in program or project management
– Advanced proficiency in written and verbal English
– Advanced proficiency in Excel
– Relevant experience of communicating with a wide range of stakeholders, including your peers and leadershipPREFERRED QUALIFICATIONS– Relevant experience in Business Analytics and SQL
– Relevant experience planning, creating standard work, performance metrics, and process improvement
– Relevant experience analyzing dataAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT – 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).

Expected salary

Location

London

Job date

Wed, 26 Jun 2024 07:21:25 GMT

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