PRODUCT LEADER – CUSTOMER EXPERIENCE, LEGO® RETAIL (D2C)

Job title:

PRODUCT LEADER – CUSTOMER EXPERIENCE, LEGO® RETAIL (D2C)

Company

Lego

Job description

Job DescriptionWe’re looking for a progressive Product Leader to take our digital shopper experiences on LEGO.com to another level! You will motivate and inspire product managers, teams and stakeholders to work together, finding ways to deepen our understanding of the needs of our consumers and shoppers around the world, so that we can deliver some awesome, unique LEGO® experiences that will create lifelong consumer loyalty and value to the LEGO Group.Role:Reporting directly to the Head of Product for LEGO® Retail, you will be responsible for defining the product portfolio strategy for all Customer facing digital experiences across our LEGO® Retail channels and touchpoints, leading product managers and indirectly leading product teams to deliver significant value to our customers and business.You will define and provide clarity on the portfolio vision and portfolio strategy so that product teams understand the core problems that need to be solved and have a clear definition of success, using the OKR framework.You will be a people leader of up to 8 product managers, taking on responsibility for their development, empowering them and providing them with psychological safety to fail and learn.You will be driven by qualitative and quantitative data – obsessively monitoring metrics and user research findings to optimize our products to improve engagement and retention of our shoppers.As part of the Product Leadership Team, you will be responsible for one of our pillars in our annual ‘People Plan’ (Development, Culture or Collaboration), as well as jointly responsible for the culture, wellbeing and reputation of our team.Together with the head of design and engineering leaders you will:-Work together to turn product portfolio strategy into execution.Ensure every product squad has the right resource and capability,Remove obstacles to enable teams to optimize their ‘value, flow and quality’ measures.Monitor value delivery against OKRs and hold product teams to account.Together with our stakeholders (particularly VP eCommerce, VP of Digital Content, VP Membership and their teams), you will:-Co-lead some of our biggest development programmes (e.g Membership and Personalization)Co-create exciting product visions and strategies that deliver the required business value.Champion great collaboration between stakeholders and product teams, encouraging small but effective ‘service team’ ways of working, so that we can find solutions that can be scaled into high-performing and revenue-generating concepts.As a hands-on visionary leader, you will be able to find the balance between rolling your sleeves up to work with your teams and looking at the bigger picture to execute growth and development, always driven by data and end-user experience.Key Accountabilities:Establish a shared vision across key stakeholders by building consensus on strategies and priorities leading to product execution for both short and long term.Create clarity of strategy for your teams and set annual portfolio Objectives and Key Results.Improve the experience for our customers and deliver against the OKRs.Manage, support and coach product managers so that they can lead product teams through the ideation, development, and launch of innovative products and features.Champion the customer – seek out ways to get close to the customer and be the voice of the customer.Create a culture of experimentation and obsession with end users and data.Drive a community based approach for learning from each other, be active in the product and design community.What we’re looking for:· Demonstrable experience as a Director of Product where you have created product strategy, created followship from stakeholders and product teams and delivered the desired value for customers and the business.· Proven ability in building and leading high performing product teams, inspiring and empowering them to work towards common goals.· An innovative flair – you have experience of finding the ‘unique’ in USP.· Experience in managing complex products, remaining agile in an ever-changing environment.· A strong critical thinker who is open to productive, intellectually stimulating debate.· Curiosity, creativity and flexibility; be ready to take initiative and get your hands dirty.· An enthusiastic self-starter who can manage projects autonomously, with the ability to toggle between attending to detail and steering company vision.· A strong networker with strong stakeholder management skills.· Strong left and right brain; known for creativity but also for analytical thinking and rigorous testing, measurement and iteration to drive continuous improvement.Join the global LEGO® teamWhat’s in it for you? Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellness – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based
• Colleague Discount – We know you’ll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached, you’ll be rewarded through our global bonus scheme.
• Your workplace – Our offices will be your primary workplace with flexibility to work from home during your working week. Your People Leader will discuss the principles of our hybrid work model, role eligibility and frequency with you.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.Thank you for sharing our global commitment to Children’s Rights.Build your career brick by brick at the LEGO Group.Applications are reviewed on an ongoing basis. however, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you’re interested in this role we encourage you to apply as soon as possible.What’s in it for you?Here is what you can expect:Family Care Leave – We offer enhanced paid leave options for those important times.Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.Wellbeing – We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.Colleague Discount – We know you’ll love to build, so from day 1 you will qualify for our generous colleague discount.Bonus – We do our best work to succeed together. When goals are reached and if eligible, you’ll be rewarded through our bonus scheme.Workplace – When you join the team you’ll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.Research shows that women and people from different minority backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.Thank you for sharing our global commitment to Children’s Rights.Just imagine building your dream career.Then make it real.Join the LEGO® team today.

Expected salary

Location

London

Job date

Fri, 28 Jun 2024 06:38:06 GMT

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