Product Owner, Product & Channel Management

Job title:

Product Owner, Product & Channel Management

Company

KINTO

Job description

Product Owner, Product & Channel Management (Permanent)Hybrid 2 days in Burgh Heath, Epsom, and 3 days remote workingCompetitive salary, up to 10% annual bonusGrade 437.5 hours per weekRole in a nutshell: Supporting the Marketing and Product team, acting as the Product Owner in the end-to-end management of digital products and services, focused on customer self-service with TFSUK. This includes designing, developing, and introducing new products, and reviewing the performance of existing products to make sure they are performing as intended, delivering value to TFSUK and good outcomes for our customers.A bit about the Department: The Marketing team are mainly responsible for creating and promoting customer finance offers that help support the sale of new and used cars, and the accompany customer communications. Product Management is a new addition to the Marketing Department and has been introduced to help deliver an expanded range of products, services and sales channels, with a particular focus on improving our digital coverage.For this role the ideal candidate will need:

• Experience in a Product Owner or Project Management position
• Technical knowledge in the digital platform landscape, with the ability to translate to stakeholders with varying levels of understanding
• A customer-first mindset and approach

What you’ll be doing:With support from the Product & Channel Manager, you will own the on-going development of our digital customer communication channels / journeys, including but not limited to Customer Portals, Website Help Centre and Conversational AI tools.

• Acting as the liaison between key internal stakeholders to capture, refine and prioritise requirements to meet customer, business and regulatory needs
• Oversee activities and act as the day-to-day contact for relevant third party vendors, ensuring they are performing as expected
• Seek to maximise product value by defining desirable product features and benefits
• Managing and optimising the product backlog, ensuring it is visible and well understood by key stakeholders
• Ensuring stakeholders (internal and external) are kept informed of product developments throughout
• Reviewing the on-going performance of existing products against various criteria including commercial results, customer experience and regulatory compliance
• Creating, analysing and presenting Management Information (e.g. performance data) to provide management oversight and to inform decision making.
• Any other duties as required by your Line Manager.

How you could stretch this role:

• Actively benchmarking against other TFS markets and external Financial Services providers with a view to identifying best practice / innovations
• Opportunities to participate in “Kaizen” (continuous improvement) and “TWOW” (Toyota Ways of Working) activities to improve workflows and processes
• Supporting projects arising from the TFS Europe & Africa Innovation Hub

Experience you’ll gain:

• Working in a dynamic and commercially focussed team that has a direct impact on our customer offering
• Exposure to a wide range of internal and external stakeholders
• Understanding and appreciation of FCA regulatory requirements including Consumer Duty
• Project planning and product management skills

How we’ll support you:

• A full Toyota Financial Services induction
• Provide a great learning opportunity to develop the core skills required to excel in the role.
• Give you the space and opportunity to be your whole self at work.
• Foster a learning culture, providing you with clear and constructive feedback, and encouraging you to do the same.

As a manager:

• Regular 1:1’s to provide direction and guidance
• Clear objective setting via our performance management process
• On-going coaching as required
• Always available for support as needed.

What you’ll get to own:

• The day-to-day management of our customer self-service digital product portfolio
• Projects relating to the introduction of new products and services
• Customer research activities that provide feedback on our products and communications
• Product requirement gathering, backlog and prioritisation

Key Experience and skills:

• Experience in a Product Owner or Project Management position (ideally with a professional qualification e.g. PRINCE2)
• Technical knowledge and ability to translate to stakeholders with varying levels of understanding
• Experience building strong working relationships, communicating and influencing stakeholders at all levels
• Analytical skills with the ability to collect, organise, interpret significant amounts of information with attention to detail and accuracy
• Experience working with Agile or Scrum methodologies
• Some experience bringing new digital products / services to market and managing throughout their lifecycle
• Basic understanding of Financial Conduct Authority (FCA) regulation
• Some familiarity of financial products, e.g. Personal Contract Purchase(PCP), Hire Purchase (HP)

Attributes & BehavioursYou will work within a high performing team, in a culture of continuous improvement and inclusivity, showing respect for people and working with integrity.Essential:

• Working with integrity and respect for all stakeholders
• Able to collaborate across multiple teams and stakeholders in a professional manner
• Customer-first mindset and approach
• Must be a highly organised self-starter who takes a pro-active approach to work and holds themself accountable

Desirable:

• Comfortable handling, analysing and presenting large data sets
• Seeks out new ideas and proactively looks to apply best-practice sharing
• Results-driven with a focus on delivery / output

In line with our Talent Enablement culture, we will give you ownership and encouragement to deliver outcomes that lie outside of the remit of this Job Profile. We do this to give you additional experience to stretch and develop you within your role, empowering you to be the best you can be and to facilitate other progression opportunities within the business.On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.Our Recruitment processAt Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.We may use workable one-way video interviewing as part of our recruitment process. We’ll provide you with some more information around this as you progress through the stages.For this role (Grade 4) we follow a 1st and 2nd round interview process with a member of HR and the hiring Manager/s. The interview will be via Teams and/or Face to Face, so that we ensure you have the best experience.Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview
• Organising a time and location that best suits you
• Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self.At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:

• Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
• Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
• Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
• Generous annual leave of 25 days which increases with service and holiday purchase option
• Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service

• Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
• Employee Assistance Program, & Eye tests
• Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
• Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
• Dress for your day policy to make you feel comfortable at work
• Eco HQ, free parking & restaurant
• Two volunteering days per year
• Reward gateway voucher discounts
• Flexible working scheme and we welcome flexible working conversations at interview
• Regular 121s with your manager, a personal development review (PReview) each quarter
• A wide range of learning & development opportunities including Linked In Learning courses
• £250 contribution towards you learning something new outside of work
• Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December.

Expected salary

£40000 per year

Location

Burgh Heath, Surrey

Job date

Sat, 29 Jun 2024 22:52:25 GMT

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