Product Specialist

Job title:

Product Specialist

Company

Steelcase

Job description

General InformationCountry: FranceState: N/ACity: SchiltigheimOffice Location: 1, allee d’Oslo – Espace Europeen de – l’Entreprise – – –Date posted: 27-Nov-2024Business Function: Customer ServicePosition Type: Full-Time/RegularDescriptionWe are hiring a Product Specialist, in our location in Schiltigheim or Sarrebourg, to act as a consultant, providing professional support on the application and attributes of standard products both before and after orders are placed. In this role you will support Steelcase Sales teams and Dealers across EMEA, enhancing the win rate by delivering fast, accurate responses. In this role you play a critical role in the Steelcase service offering, acting as a cornerstone of the sales process and contributing to the design of innovative work environments for customers.Who You Are:Minimum Qualifications

• Bachelor’s degree in supply management, operations management, engineering, business administration, or a similar field.

• Min 2-3 years of work experience preferably in a multinational environment

• Strong technical proficiency with previous experience in working with product and technical aspects of products, will be considered a plus

• Excellent customer focus and problem-solving abilities.

• Analytical thinking and a proactive approach to addressing challenges.

• Planning and organizational skills to manage priorities effectively.

• A commitment to being a continuous learner in a dynamic environment.

Desired Skills and Experience

• Proficiency in German would be a plus

What You Will Be Doing:

• Customer Support: Advise our specialist retail partners on product features, technology, and portfolio. Provide clear, accurate answers to medium and complex customer inquiries with minimal assistance.

• Knowledge Management: Organize, structure and maintain product information in a knowledge platform for easy access.

• Product Improvement: Identify and suggest enhancements to products, instructions, brochures, trainings, price lists, and tools (e.g., P-Con).

• Cross-Functional Collaboration: Work closely with Marketing, Engineering, and Product Development, Specials or Product Category Managers teams to support customer and dealer needs, coach and expand product knowledge

• Technical Proficiency: Use tools like P-Con, pricelists, and SharePoint. Gather and analyze information to generate effective solutions and understand performance metrics.

• Process Efficiency: Drive improvements using Lean, Think, and project management techniques. May lead process enhancement projects.

• C.A.R.E. Philosophy: an internal team philosophy (collaborate, anticipate, respond, empathize) try to anticipate customer and dealer needs, collaborate effectively, and provide empathetic, one-time resolutions.

• Communication & Networking: Build strong internal networks to expand product knowledge and gain commitments. Use active listening and effective communication to achieve desired outcomes.

• Continuous Improvement: Identify and implement corrective actions for issues, suggest ideas for process enhancements, and contribute to overall efficiency.

• Business Acumen: Understand Steelcase’s organizational and industry context. Navigate internal networks to maximize results and align with business goals.

Who We Are:Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.Why People Choose to Work with Us:At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.Our Approach to Hybrid Work: At Steelcase, we have always believed that the office is our best place to work. Our workplace is designed to foster collaboration and engagement, providing employees with a space to do meaningful work that drives results. Levels of flexibility vary by role and team, and employees and their leader need to align on expectations of flexibility.What Matters to Us:More than qualifications, we’re looking for talent and potential. We are proud to have a diverse and inclusive workforce, and we’re always looking to improve our global community. We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships. We invite people from all backgrounds and genders to apply. If we can make the application process easier through accommodation, please email us at myhr@steelcase.com.Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years.Steelcase is a MVAA- Silver Level Veteran-Friendly Employer. Steelcase recognizes the amazing experiences and skills that Veteran’s possess. We encourage all Veterans and Veteran Spouses to apply.Please see our Working at Steelcase Document for more detailed benefits and compensation information.If you’re interested in Steelcase, but this isn’t the right time or role, join our Talent Community to be updated on future openings in your area(s) of expertise.

Expected salary

Location

Schiltigheim, Bas-Rhin

Job date

Fri, 29 Nov 2024 02:12:18 GMT

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